This episode of the HVAC school podcast is made possible because of generous support from our sponsors, testo carrier, rector seal and Mitsubishi comfort, and all of these fine companies are going to be at the a HR Expo in Chicago mccormick place, starting on January 22nd of this Year Monday, if you don't have your tickets yet get your tickets, I actually find that plane. Tickets in to Chicago are actually very reasonable. It's at McCormick Place, which is a really nice facility, there's technically a zillion square feet of different manufacturers, but you can come. Hang out with me at one time you can hang out with me is on Tuesday January 23rd at the rector steel booth, which is booth, 25, 45 from 2:00 to 4:00 p.m.

I'm going to be demonstrating the prophit, swedge and flaring kit from rector steel. You can make fun of me, you can jeer and see if I make any mistakes, it'll be a good time all the way around. I'm also gon na be at the Tesco booth from time to time. A booth 73-65 we are gon na also have a special meetup on January 21st, which is the Sunday beforehand, I'm actually flying in I'm arriving at about 3:30 in Chicago we're gon na rush right over and we're gon na have a meet-up, some we're, not undisclosed, location And Chicago probably near the event center, we haven't found a place yet, but we're gon na have a meet-up with all of you who listen HVAC school anybody who's in the Facebook group.

Anybody who listens to Bill spawns podcast, building, HVAC science fans at your tech tools. You're gon na chance to meet all of us, which I mean that's kind of a big deal. More importantly, we hope to get a chance to meet you. That's really worth a big deal lies and then also James Bowman, firm rector shields, also gon na be demonstrating the pro fit kit at Theatre, a and the new product and Technology Theatre at 11:15 a.m.

on Monday. That would be January 22nd. So there's gon na be a lot of opportunities. James is a cool guy.

You're gon na want to meet James from rector sale, he's a really cool guy. If you listen back to some of our early episodes, he was on a couple of those and he's a lot of fun more fun than a barrel of monkeys. Actually thank you. Testo carrier rector seal and Mitsubishi comfort solutions for sponsoring the podcast visit all of their booths.

This January in Chicago beat zoom on the ten-second flame free refrigerant, fitting from Parker reduced labor costs by sixty percent with no brazing no flame, and no fire spotter discover how Siouxland can help you be more efficient and productive visit. Zoom, lock comm for more information, stand to your feet unless you're driving and welcome the man who insists on wearing his duck knife on his belt, even though he hasn't actually cut a sheet aboard since 2008, Bryan or yes. This is the HVAC school podcast, a podcast that you listen to remember some things that you may have forgot about the industry or remember some things that you forgot to know. In the first place, I am Brian and today on the podcast, we are gon na, do kind of a continuation of what we did in the last podcast last podcast.

I talked about ways of approaching a conversation about a raise or a promotion, and now that we are in the new year now that it is 2018 and all of your dreams have come true. Hopefully, you haven't broken your New Year's resolution, yet I usually go about two days before I do, but this year, hopefully you have a great year - and today I want to talk about some of the traits of a service technician. It was specifically we're gon na. Do a couple different segments of the industry, because different segments require different traits as sort of the primary traits.

These are universal, but these are more specific to residential more than anything else, and I'm going to go through these traits is a key to this, and the key is is that you have to suspend judgment. You cannot play mental ping-pong with what I'm telling you, because a lot of people what they tend to do is they listen to what I'm saying and then they justify their own behavior. So temptation is to hear a thing that I say and then say well yeah, but I do that or I don't do that, but here's the reason why I don't justify just listen to these different things and then learn and think. Alright is there anything here that I can learn from? Is there anything here that I can apply, and this is especially important for newer technicians where you're coming into the field, and maybe you aren't given the best advice? Maybe the people who you're working with don't display these traits, and so it's easy for us to imitate the people who we work with that's natural and in the trades there's a lot of really great people, a lot of tastic people.

But there's a lot of people who maybe don't exhibit all these traits, and so you want to make sure that you check yourself that you aren't just mimicking bad behavior, that you're taking the good and leaving the bad behind and working on these things yourself. So here we go, I'm gon na try to do this quickly. Here are the things that I suggest for a good quality residential service technician and some of you out there are going to be of the perception that you have to go to school and you have to be an apprentice for five years before you go out on Your own for residential, that's just not how the industry works in most parts of the country, so if you're of that opinion, that's fine hold on to that opinion, I'm not gon na fault you for that. It's always better.

If people are highly experienced before they go out doing anything, but the realities in most of the country is that there are very low, experienced technicians out there fixing residential pieces of equipment. Some of them are doing a pretty good job of it. Some of them are doing a really terrible job of it. So I'm addressing here the skills that are required from all the way for the person who's been only doing it six months out of school and is thrown out doing a residential maintenance.

Two technicians who have been doing it 20 years - these are the skills that you need and obviously or the traits that you need to exhibit. Obviously, if you've been doing it longer, you're gon na have a bigger toolbox of skills to draw from. If you've been doing it a shorter time, then you're gon na be more limited at the core of it. Obviously, to be a good service technician, you need to understand how air conditioning refrigeration systems work and you have to be able to repair them and maintain them.

That's the root of it, and so I have to say that first, because I don't want you to get the idea that it's all just soft skills, but this is primarily a soft skills podcast for this particular episode. Generally, we talk about training, technical topics, but today I'm talking about the soft skills that are required to do this job before we even get into that. It's always about being able to do the work. If you can't do the work, then no amount of soft skills are going to make you a good technician, at least not in my eyes, there's probably some places that it's all about sales.

I don't agree with that. Business model you who listen to the podcast know that I don't agree with that business model where it's just all about sales, and you really don't have to know anything about the equipment. You got to have a good, solid understanding, the equipment, but these soft skills are important. So, let's start first of all, you have to be observant, so you have to be able to see outside of your little bubble.

You have to take the blinders off and be able to see everything. That's going, and I call this the wide narrow, wide diagnosis model where, when you first take a look at a piece of equipment, whether you're doing a maintenance, no matter what you're doing you have to look at it very broadly, you can't make any assumptions about the Equipment, the only assumption that I am okay with you making is to assume that it's not working properly or that it's not installed properly start with an assumption that it was not set up properly in the first place or it isn't working properly. No matter what you're there to do, because that's gon na have you in a position to fully test and inspect that piece of equipment. So you have to be really observant and so, when I say wide narrow wide.

What I'm talking about is before you narrow in on one thing and become laser focused first, diagnose that entire piece of equipment look at everything. Look at the evaporator coil! Look at the wiring connections. Just look at the piece of equipment, because you're gon na observe a lot of things that can then give you hints if you see that there's signs of condensation on top of a platform or on the floor where an air handler or furnace sits. That's an indication that that system may have been running cold may have been freezing.

If you look at the compressor - and you see that there's algae growing on the thing, it's a sign that that systems been running very cold and maybe impossibly flooding back down to the equipment. If you look at the electrical terminals on the contactor, and you see that there's signs of arcing or burning there, it's possible that somebody replace that contact or made a poor connection just goes on and on you see signs of oil oils, often a sign of a Leak or on a piece of commercial equipment, it could be bearing problems. You always want to look for signs of, wear and tear. You want to look for rub routes from wires to cap tubes and cap tubes to each other, it's just being observant, and just because you see something that doesn't mean that you stop there yet go and observe the entire piece of equipment.

So, just because you see a wire rub out, don't just assume that's the problem now and just hone in on it, look at everything and then hone in on the problems. That's when you go narrow, so you start wide go narrow. Hone in on the problem quote, the customer fix the problem and anything else that you found that's worth addressing and then go wide again and inspect the system once you get it running now, inspect it and test the equipment and make sure that it's running properly. So you go wide, you observe everything you go narrow, you diagnose, you go wide again and you test and confirm that everything is working properly, that's being observant, being able to see everything, a lot of technicians go in and they want to diagnose the problem and that's Good, you do need to find the problem, but you also need to find everything else.

That's not ideal about that piece of equipment. That's a big part of being a good technician, is being observant. You'll find that you're a much more thorough, profitable, fewer callbacks technician. If you are very observant, so that's the first thing being observant.

The next thing is being resourceful, being resourceful means using your resources. If you never crack a manual, you never read a book. You never look things up online. You don't have good resources to find things online, like HVAC our school comm, for example, then you're gon na always be calling people and when you're calling people you're annoying people or worse off, you don't call people and you just do things incorrectly.

So neither of those are ideal circumstances, calling people or doing things incorrectly are less than ideal. Now, if you use your resources - and you still can't find the answer or you're in a real pickle - and you need a quick answer because something bad is happening, then it's okay to call. It's not okay to leave a piece of equipment not working properly a system not working properly so being resourceful, though, means that you have resources, and you use those resources. You have manuals and you read manuals.

You have books that talk more generally about how equipment works, and you read those books. You know books like refrigeration and air conditioning technology. They racked manual. If you don't have a rack man on you're a technician, you need to get a rack manual and you need to read it if you're working on refrigeration and you're new to it, you need to get commercial refrigeration for air conditioning technicians by thick words, you need To get that book, you need to read it Carter.

Stanfield has a great book on the topic of air conditioning and how it functions. There's a lot of different manuals that you can read and you need to read those manuals. You need to read specific manuals for the equipment that you're working on. So you understand what the manufacturer has to say.

Read the panels read the inside of the panels. I mean there's so much data, usually on the inside quarter panel of a typical residential condenser that if you've never read that you're at a huge disadvantage on the data tag of a furnace, it tells you so much about how that system should operate. Just by reading that data tag on the inside of the furnace, so observant or source full next is pleasant, just be pleasant. You can make up for so many personality deficiencies, just by being a pleasant person and people who are not pleasant usually will tell you that they're, honest or they're just blunt, that's just how they are.

That's not an excuse for being unpleasant. You're, not gon na get. As far in your career, if you're an unpleasant person, you can be blunt, you can be honest without being unpleasant. If you have to say something honest to somebody say it with a smile on your face.

If you have to say something, blunt say it with a smile on your face, just be pleasant, use a pleasant tone of voice. It's not that complicated you'd be surprised how many people are just horribly unpleasant in the trades and it's very off-putting to customers and certain other segments of the trade, industrial and commercial. You can moreso get away with this, but in residential you have to be pleasant. You have to be pleasant with the customers.

You have to address things in a pleasant way, which goes into the idea of being positive. Let's say that a customer has a failed compress or failed shorted compressor. Okay, so many of you tend to be negative when you break that news to the customer, Oh ma'am, I've got really bad news for you. Why do you have to say it that way, sure it's not the best news in the world, but they called you there to find out what's wrong with her air conditioner.

They didn't call you there to give them a sad story about their air conditioner or a piece of a refrigeration equipment. So when you're talking to a customer, just paint it as a positive good news, I found what's wrong with the system, but the problem with the system is you have a shorted compressor and that's going to cost whatever it's gon na cost and for us, I'm not Saying you have to say good news that sounds kind of cheesy, maybe but say it like: it's not bad news because you're doing what it is they hired you to do now. They may be upset about it, but they're gon na be less upset. If you're not being negative, you can be empathetic even without being negative.

So if the customer that says, oh, my gosh, I don't have the money for that. Well, if you offer financing, you can say well good news. We do offer some financing options. We do accept all major credit cards and some people be like well, I'm not gon na spend that money.

It's like. Oh, I understand you know it can be tough, sometimes to pay these bills. I get it, but this is what's wrong. Yeah, that's not negative! You can empathize even with the customer and what they're saying, if they're being negative, but you don't want to start off the conversation with you being negative with you saying.

Oh I've got bad news, I'm! So sorry, though this is going to be really expensive. That sort of mentality just doesn't help anybody. It just puts everybody in a bad frame of mind and these aren't sales tactics. I'm not giving you tactics on how to increase your average ticket or ever hear telling you that you're gon na do better in your career.

You're gon na be happier have a better day, give the customers a better day if you're, just not negative, just don't use negative words and be a pleasant person smile. It's thing number one, just smile when you're walking up to the door smile, look like you're happy to do the job, and often in doing so you'll actually be happy you're doing the job. I understand it's, not all hearts and flowers. I get it.

Okay, I've done this. I've smashed my hand with a wrench. Just like the rest of you. I know it's not always gon na be all Pleasant, but just be as pleasant as you can possibly be do with that intentionally.

Next is to be organized. So if you're, the disorganized super messy truck, don't have a decently organized go-bag technician and leave your excuses. Well, hey! I do a lot of work. So that's why it's things are a mess.

I understand I was never the most organized technician either, but you got to strive to be more and more organized, because a more organized technician is going to be a more efficient technician now. Can you be too organized? You can focus too much on organization. You can't be too organized, but you can focus too much on organization. Some people will spend hours upon hours just focusing on organization, and it takes up a bunch of time that they could be spent doing the work.

But if you are organized optimally, organized means not that everything is in perfect condition at all times. It means that you can get what you need when you need it quickly, without wasting any extra motions without searching for things, and also truthfully organization is something that can appear bad even to the customer. When you open that - and this is what I call the side-door test when you open that side, door and stuff falls out in the driveway - that's an indication that it's gone too far, and I understand you if you're working in that 80 hour summer week. Sometimes it's very difficult to keep a truck organized, but just as soon as you get caught up then organize it again.

Staying organized is a huge benefit to a residential technician. The next is being efficient. Efficiency is not about working fast in the traditional sense like moving your hands really fast. It's about not wasting steps and that's the old adage of working smart, not hard.

That means having different bags or different containers set up so that if you're gon na do an evacuation, you know where everything is that you need for an evacuation. You know you're, my current gauges knew your large hoses. Are you know what your extra vacuum pump oil? Is you know where your oil, this guard bottle, is, and it's all close to each other, this part of organization? But then you grab it all at once and you take it with you: you're not going back and forth to the truck 100 different. If you're gon na do a condensing fan motor, you don't want to go, get the condensing fan motor and then oh shucks.

I forgot the plumbers strap for the capacitor, Oh shucks, I forgot the self-tapping screws, Oh shucks, I forgot the capacitor or the wire, not so the zip ties or whatever you want to have it all in a place where you can grab it quickly, make one trip Efficient motions and the same thing is true: when you're actually doing your work a lot of times, technicians will do things in a very inefficient manner that they don't improve. So if you do a maintenance and the first time you do it, it takes you two hours to do a process by the time. You've done it a hundred times that maintenance that took you two hours is probably going to take you an hour and fifteen, not because you're cutting any corners, but just because your emotions are getting more efficient, you're, not wasting motion and that's what efficiency means and you Have to challenge yourself to that kind of sum, because they'll bust your butt or whatever. Now it's not it! It's that you're challenging yourself to do it better each time and to organize yourself in a way that you can do it more quickly and more efficiently.

The next is being conscientious. Conscientious is essentially being observant but being observant about the spaces and places and people who you're working with an example of that is, if you walk up to a house - and you see a dog bowl up front or you see some signs that dogs or animals may Be living in the home, you have to be especially thoughtful when you open that door, you can even say to the customer, it looks like you have a cat here. Is there anything I should worry about, is first keeping the door shut or just making sure that doesn't get out. That just shows a customer that you're being conscientious, that you're being aware of the surroundings.

I'm conscientious there's also things like putting on your shoe covers and just making sure that you don't make a mess, making sure that your hands are clean before you touch the thermostat or their wall, or anything else that you could more up being thoughtful about where you Park your vehicle being thoughtful about walking along the sidewalk and not through their planter and damaging their plants being thoughtful about where you empty your pump sprayer if it had cleaner in it, so that you're, not damaging plants being thoughtful about where you dump the gunk out Of your shop vac to make sure you don't leave a mess in their yard being thoughtful about where you clean out the blower wheel. So you don't clean it out on the driveway and leave a spot either a dirty or a clean spot on the driveway. That looks tacky if think about all this stuff. There's some really bad situations.

I mean there's a situation. I was in a multi-million dollar house in a walk-in closet, and I had to go up and down in the attic like a hundred times to do a job and the insulation was just blown in insulation and they have all this really nice clothing right under it. And being conscientious is saying to the customer: you've got all this nice clothing, I'm gon na be going up, and down in here I'm gon na lay down a drop cloth, but I don't want this insulation to get on your clothes. Can I help you? Lay the clothes out on the bed so that way it doesn't get damaged.

How would you like to handle this? It's awkward, because you know touching people's clothes, it's not something they want you to do without asking them. You don't want to get their clothes dirty, but you also don't want to drop stuff on yeah I get weak on chances. You got to think about this stuff. You can't just assume that the customer is gon na, be okay with it and so for a residential service technician.

That is absolutely huge. You want to show the customer that you care about them. You care about their house, you care about their animals, their children, just not causing problems. I'm another big part of being conscientious is thinking about how things will come across to a customer.

I've seen technicians just say, really creepy things because they're not thinking, there's like oh, is that your daughter, oh yeah, she's, really beautiful. No, don't do that. Don't ask probing questions about people's kids. That's gon na come across as creepy, because changes about how you're coming across to the customer be professional.

All right, I'm here with James Bowman from rector seal and one of the new products that I like that rector steel makes, is the dissolve kit dissolve without an e at the end, so you're making use of the dropping a vowel at the end. In order to be along with the hip kids, so tell us a little bit about dissolve James dissolve is a product that we developed specifically for mini splits. We developed dissolve, is the coil cleaner? It's really an awesome call cleaner. I mean I like it.

I've used it for other things, it does a great job of cleaning outdoor units and indoor units is safe for the plastics and the blower wheel, safe for the coil safe for our pumps, it's odorless, that's another thing that I really really like about this product is What we found during our testing we're developing it that even a pleasant smelling citrus smell when you're in a 10 by 10 room can overpower you if you're trying to clean a unit, so odorless was important and then from there we'd went on to develop the cleaning Kit uses a disposable bag, some people say: what can I reuse lately? Well, yeah, you can reuse it if you want to, but if it rips the second or third time it's on you, but also we made it disposable. Because can you imagine you drain all of this nasty, cleaner and dirty water and all the crud out of this thing and then you're gon na take it home. Take it into your shower clean it then! Hang it up and dry it and fold it so that when you use it again next month, it doesn't look like something you dug up at the cemetery, so it throw it away. The bags are less than ten dollars replacement bags.

The kit includes a gallon of our cleaner, the cleaning frame, two bags a brush and an ice bucket. The bucket has a gasket ratcheting lid. That's another thing: it's nice, if you're in somebody's nice, home or office and you've got a couple gallons of nasty stuff along with everything else in this bucket, you can put the lid on it. It seals, so you can carry it out of the space without worrying.

About leaking, if you have to carry it back to the shop if it gets bumped over, it doesn't leak. So we even went to forest make a good bucket for it really a thorough way for cleaning blower wheels and mini splits. You've ever had to clean a ductless fan, coil evaporator, coil, blower wheel. You know how nasty it can be and the dissolve kit from rector seal is a great product to help make that job easier.

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As always, you can get a great discount by using the coupon code, yet schooled at checkout. So far, we've got observant. Checking everything resourceful, Pleasant, organized efficient, conscientious, the next is self-aware. Self-Aware means that you know what you do and don't know.

We talked about the dunning-kruger disorder done Kruger, it's not a disorder, but it's a way of looking at the world and dunning-kruger was a study, a guy named Kruger. Who proved that the less you know about something, the more overly confident people are about their skills. In the area, because they can't perceive their lack of understanding, so they understand so little that they don't know what they don't know and that's a very dangerous place to be, and so as a technician. The reason why people get into that position, where they're ignorant of how things work is because they don't do the first and second part which is being observant being resourceful, because, if you're observant, you'll notice, things that you don't understand like, I don't know why this is Occurring I'm noticing that I've got a restriction on my system.

I know it's a restriction, but yet I'm noticing that my head pressure's dropping. Why is that happening? Because that doesn't make sense to me that doesn't seem right, but if you do some research and you're resourceful and you read up and you look on HVAC school HVAC, our school comm or you look at wherever and you find the resources and you study it. Then you'll find out why that occurs by the way, a lot of you're gon na listen alone. Why does that occur? Well, we'll cover that in another podcast, but you want to be resourceful and find these answers, and you have to be self-aware enough to know that you don't know the answer right now.

So here's something to kind of put in your pocket. If you've been doing this any amount of time, but especially if you've been doing this less than five years, there's a ton - you don't know a ton. So if you rarely run across something that you feel like you don't understand, then you're probably suffering from dunning-kruger you're, probably suffering from a lack of self awareness about what you do and don't know, and you probably need to do a little more study. Take some classes.

Keep improving your skills because there's so much to know in this business that if you think you know it all, that just means that you don't know that you don't know it all. So that's self-awareness! The next is being neat, clean and communicative, and so I kind of lump these all together because my brother gets frustrated with me. Sometimes, as does my brother-in-law, Bert, who both work with me because they're, naturally, I'm very communicative and they have great customer service. But they're not the neatest and they're, not the most organized people in the world, so they're the ones with the kind of a messy trucks and their hair isn't always well combed and all that kind of thing.

So let me say this first being communicative and pleasant. Is more important than being neat and presentable, but it's better if you're, both like if you're needing clean in you're, rude and you're, not good at your job and you're, not observant and you're, not pleasant. Well, then, the neat and clean doesn't matter. What's more important is being good at your job, being pleasant, being resourceful, being observant, being efficient, those sorts of things, but don't make an excuse for yourself if you're not neat and clean and well-kept to brush your teeth.

Put on deodorant comb, your hair, don't just hop out of bed and hop in the truck. I understand for some of us: that's not natural, but just put a little effort into it, like maybe five minutes a day just before you go to work but 5-10 minutes of effort into it. Take a shower that sort of stuff is important. Having your clothes be.

Well, ironed and neat: I'm not telling you do the white shirt thing where it's all about presentation, it's also as alano steak. I understand that if you worked a long day that you're gon na get sweaty, you might get smelly, keep an extra stick of deodorant on the truck, keep an extra shirt. So if you get messy, you can change and the customer is going to have a better. First impression of you it's more important what you do it's more important, how you speak it's more important, the substance of who you are but being presentable is an important part of the trade as well, especially that first impression, so you don't have to overcome a negative First impression go ahead and just put in a little bit of that effort once you do all of that, once you are observant: you're, resourceful, you're, pleasant, you're, organized you're, efficient you're, conscientious you're, self-aware, you're, not suffering from dunning-kruger you're, neat, clean and communicative.

Now, here's a little secret to put in your pocket - and this is gon na - seem cheesy to some of you. But I'm telling you if you practice it it's close to magic and that is at the end of the service. Call when you're writing up the invoice and all that sort of thing ask the customer if there's anything else that you could have done or can do better in order to improve their experience with you now some people will say other the company, it's okay, but I Prefer it to be of you, do you have any feedback for me? That's essentially what you're asking you're asking them. Is there anything that I can do before I leave to make your experience better, a and B.

Do you have any feedback for me that would have made your experience better with me. That gives the customer that chance, if there's anything, that they would have said to say it most won't say anything they'll just say no everything's great understand the power of having that come out of their mouth. Having them say that everything was great makes them feel better about the entire experience, because otherwise a lot of people just have a very man experience of service people. It's like I had to spend all this money, they're, probably taking me for a ride so only stuff.

I don't need that capacitor seemed expensive now. It's always how the customer is gon na think about those things unless they already have a personal relationship with you. So it's gon na be this thing in the back of their mind. But when you kind of stop at the end - and you just kind of create this calm moment, it's not a rush.

It's not frantic you're, not asking for a review you're just saying hey is there anything that I could do or could have done to make this experience better for you? Do you have any feedback for me? Is there anything that I can do? I really want to make sure that you're well taken care of today on the service calls or anything else did you need or that I could do for you. If there is something that was a problem, it gives them a shot to say it and if they don't say it and it's dead, they find themselves saying no. It was really great. Thank you, then that becomes kind of their truth in that moment.

So it's just a little final thing and it will help you a lot in your career. So this is it for residential technician. First off, that's not even on the list is be a good technician, know what you're doing and be able to fix things. That's the start of it.

Do a good maintenance, clean things. Well, I've done lots of podcast about this, but as far as the soft skills go, the observant go wide. First, look at the entire piece of equipment. Look at everything.

Look at the disconnects! Look for oil stains, look for dirty, blower wheels, dirty evap, coils check everything be resourceful. If you don't read, then you need to start watch. Videos learn, learn, learn, learn, don't use an excuse that you're a hands-on learner. You can't learn from reading.

That's all that is. Is an excuse sure it might be harder for you than for some people. I get that, but you work in this trade you're used to overcoming adversity, and it's not that bad sitting down and reading for 10 minutes about a subject is something that has to do with your job. To get better at it, be pleasant.

Smile be organized, be efficient, be conscientious, be self-aware and neat clean and communicative, and then close out that service call with that final ask to make sure that you've done everything you can do you'll find out that in that process, you'll learn some things about your customers That will be ones who will tell you something and then, finally, before you leave the job - and this is just sort of a wrap up here for a residential service tech - always double-check yourself - make sure you didn't leave any tools check your calf's check. Your disconnects make sure the equipment's running make sure if it's running a cool mode is draining properly all those things that you can miss. Make sure that you double check yourself before you leave to make sure that you're not gon na have a call back because there's callbacks, they kill the companies you work for, and they also give the customer bad taste in their mouth. So that's it! That's your process.

That's what you need to do in order to be a good residential technician, if you can think of anything else that you would add to that list, you can email me Brian, the rya n at HVAC, our school comm, thanks for listening to the HVAC school podcast. Once again, I want to remind you that we will be in Chicago this January, starting on the 21st. Actually, I think I may have said xx a couple times, but sunday is the 21st and then on the 23rd, I'm gon na be demonstrating the pro fit kit. You can meet Bill spawn from true tech tools.

I haven't mentioned this in a while, but true tech tools, comm TR, you, tech tools, comm use the offer code, get schooled for a great discount. They've got all kinds of great things, including the pro fits wedging tool and flaring tool. I say swedging cool, I don't know that they have it in stock yet, but the switching tool has just been released, so you should be able to find that there. If you haven't listened to the other podcast in the blue-collar roots Network, I would suggest that you go to blue-collar roots, comm, building, HVAC science with Bill's phone, the tool pros podcast with Billy Noth and Brent Ridley.

The tradesmen and HVAC shop Talk with Zack co de Ralph Wolff is also on the HVC, shoptalk podcast and then tersh Blissett is doing the service business, mastery podcast and the service business. Mastery podcast is a pretty cool podcast, where he is now documenting him, starting a new company. He had a successful company that he sold his interest in and now he's starting another one and he's gon na go through step by step, how he doesn't. How used to the decisions? He makes the good the bad the ugly all of it.

I think it's a really bold move and it's a great podcast for you to check out that's tersh Blissett and the service business mastery podcast. So thanks for listening back when I was single, I was walking into a grocery store at one time and I put a bunch of stuff on the belt. Just regular household items, milk, eggs, some cookies stuff, like that and I get up to the checkout and the cashier - looks down at the stuff on the belt and then looks up at me and says you must be single like really. How could you tell because you're so ugly, we will talk to you very soon on the hvac school podcast, thanks for listening to the hvac school podcast, you can find more great HVAC our education material and subscribe to our short daily tech tips.

By going to HVAC our school comm, if you enjoy the podcast, would you mind hopping on iTunes or the podcast app and leave us a review? We would really appreciate it. See you next week on the HVAC school podcast.