Have a new control here and also the cover to protect it, that we put over the control, show you how that works and do an install see the cover it's the old control, not rusted out. It is all the water up here on the roof, just to verify that uh, we don't have a problem. This compressor right here, clear, nothing. Jumping out of you saying, there's a problem.

I think we're pretty good for that one. We had a service call on a waitress reaching bottom section, not working. This was a delfield two-door region that has a remote condensing unit. It actually has a refrigeration rack, so one single compressor runs multiple regions in the restaurant.

You would call that a multiplex system when I arrived. What I found was that the evaporator fan motors were running, but there was no cooling coming from the evaporator coil, so I turned the knob on the temperature controller and I could not feel - and it's a mechanical control, so I could not feel the mechanical action happening On the control, so I hold the control out verified the same thing owned it out. It is a bad control, so I replaced it with a new temperature controller. What I did, though, because we've been having a lot of problems with these controls lately, with these evaporator coils getting wet and dripping on to the controls.

It's been rusting the inside of the controls out when those units were new, the manufacturer used to ship like a little water guard that used to go over the control, but over the years as that evaporators been replaced, they no longer send that with the coil. So we actually had our stainless steel shop fabricate like a little cover that we put on top of the control. Now that should get him a little more life, because the control that I replaced today was a little bit over a year old, and you know we should get multiple years out of those controls. Not just you know, one instant change, so I went ahead and replaced the control put the coil back together.

Turn the power on you could instantly hear. The refrigerant flow in through the TXV now went onto the roof verified that the sight glass was not flashed, and I did not put my service gauges on it. I kind of took a shortcut and let me explain that that's a multiplex system so that particular box has one. So, let's see two four five: six: it has six evaporators that it runs and my logic again, I'm taking a shortcut always be careful when you're taking shortcuts.

But my logic is: is that if all other all five other coils are working properly and they're, not complaining about temperature issues and any of the other ones, then I really don't find the need to put my service gauges on that unit, especially since we know it Was just a temperature controller that was bad now? If I wanted to be thorough. Yes, I would go put my service gauges on it check the receiver levels make sure that it has enough refrigerant in it, but I didn't see the need and I'm sure the customer appreciates that, because it saves them a little bit of money. Now again always be careful, because if you take that shortcut and you're wrong, that's gon na be a call back and it's hard to explain to the customer that it wasn't your fault. The system was out of gas.

You took a shortcut to try to save a money. It didn't save a money. Now they have an extra call coming back, tricked you no truck charge. All I get so you always want to be confident on your shortcuts, if you're going to take them and own them, because if, if I ended up having to come back, I would probably eat some of my time because I took a shortcut.

Another thing is this: customer service. You know talking to the manager, this particular customer, it's very interesting because we have multiple people that work for us and this particular customer likes some other ones. In this same, it's kind of funny in the same area, when I walk in they're, excited to see me they like me, and in fact they made the comment right now that can we just have you come out every time and as much as that makes me Feel good because they, like me, I'm running a business here and I have other technicians and I need to have the customers be confident in those technicians too. So there's a there's, a lot that goes to goes into customer service and making your customers happy.

They like the way that I explain things they like the confidence that I exude. Not only do I do, i, you know, have confidence in my work, but I also make them feel comfortable in my explanations and time and time again, they've been satisfied with my repairs because, most of the time we don't have a call back and they appreciate that It takes time to build relationships with customers like that. I suggest you start now. If you haven't already and just work on that relationship, you build with them, because this manager here is not gon na, be here forever.

He's gon na go to another restaurant chain and you want him to remember you, because when he goes to that other restaurant chain, maybe he'll call you over there and then you can get in with another restaurant chain, my particular business. This is not the way that I suggest everybody doing it, but my business, I don't advertise, I don't go knock on people's doors haven't when my dad was doing it he's not doing it anymore, but even when he was doing it, we haven't gone and banged on People's doors, it's been referrals from people that know us, managers that have left restaurants and gone to new restaurants. That's how we picked up new customers, so it goes a long way to make sure that you have good customer service and that the customers are confident in your work. Other than that the box came down to temperature everything's good to go.