Come back in the next day to follow up on the box, and this is what i find no wonder. This thing is iced up. Look at it's already all frosted up inside, because the door is wide open. Man talk about a slap in the face, just grab the manager, because everything in here is soft.

It's been, i wonder if they even left it open. Since last night, this video is brought to you by sportlin quality, integrity and tradition coming into the coachella valley. Look at this cloud line it's really low to the deck right now wow, i don't know if it's going to be raining, there's some big old clouds up over my head too. I know they've been getting rain the last couple days out here.

So, let's see how this goes, i got an emergency uh, walk-in freezer service call coming down. I've been sitting in traffic for like three hours. It's been crazy to get out here. I just had to hit the brakes big time because yeah it's windy as heck out here.

So that's all dust like a monsoon coming through look over here, that's bad all right! Well, i got ta focus on driving all right. My walk-in freezers in here, let's figure out, what's going on with this thing, uh and it's all iced up, you can clearly see inside it's frozen up inside really good, all the way around the back side, all right. Well, at least it's that across our fingers, not a bad compressor, so um we're going to start up on the roof, uh check the defrost and all that good stuff and get that running while we're setting up water hoses and all that all right. My condensing! It's right here running its little heart away.

We need to go ahead and put this guy into a defrost. Let's see it is 7, 14 p.m, and the defrost time is right. So the clock is keeping good time. It's just got a problem, so let's go ahead and turn it into a long defrost and see what happens.

So it's about to go into a defrost, okay, it's in defrost and it's not it's still green. So it's not going into defrost for some reason. Let's turn again yeah: it's just not defrosting so something's wrong there. Let me go ahead and disconnect the x terminal i'll.

Do that real, quick! I got ta turn off power to do so and then we'll uh we'll see, because if the x terminal is bad, if the defrost termination's bad, then it won't this. Is it right here? It won't. Um won't go into defrost. So now that we've turned off power, we're gon na get in here and get the wire off of x.

One thing i will say is: even though this is keeping time, it's very gummy. It's like hard to turn, so i think they're gon na be getting a new clock too, because it's on its way out, but all right. So let's go ahead and turn this back around and uh disconnected the x wire. I'm gon na go ahead and turn this back on all right, we're up and running, and then let's try to turn this into defrost now and there we go see the red light came on the condensed unit's pumping down, we'll give it a second.

So i bet you anything, there's going to be a problem with the limit switch now. What we're going to do is we're going to leave it in a long defrost for now and i'm going to go down and start getting all my hoses and everything ready and then, when i'm ready to start rinsing i'll, come up here and turn everything off yeah. My condensing unit just turned off those of you may recognize. This is the compressor.

I changed a good five six years ago that had the red cap in the compressor stub or whatever. This was late. Night, walk and freezer call it's funny, and here we are another late night walk-in freezer call here: um, but uh yeah, okay, we're gon na! Let this guy run and, like i said, we're gon na, go downstairs and check all the heaters and then get the hoses ready. All right, um we're gon na get my cart my ladder, my hoses.

Luckily i just cleaned my van somewhat. I didn't scrub the floors or anything, but i actually got all the stuff off the floor. It's been a long summer. I spent about three and a half hours on sunday, this last sunday, taking this van apart, putting things all back in the drawers where they go and organizing them, so we're gon na get all the stuff out and uh get inside and get this thing defrosted.

All right so, first and foremost, i'm checking to make sure that i actually have voltage going to the heaters. 202 volts. Okay, it's a little bit low, but it is hot outside that happens and then we're going to go through and we're going to test current on. Every wire to see if they all have current, draw to see if each individual heater is working.

So we got a few that i got to kind of move around and this is hot. So i can't really do it while holding a phone um we're just going to amp every wire and go from there and then we'll start disassembling everything while letting the heaters run to kind of help, defrost it and then we'll turn off power. Take the fan, blades off, fan motors out and defrost it appropriately all right, everything's opened up, you can see it's nice and iced up in here in here. It's all around the motors.

I got everything loose. It's still got voltage, it's still defrosting. So now i'm gon na go turn the breaker off and then get in here with the hose we'll get a pan, because this p-trap needs to be redone too, because it's just insulation tape and it's completely saturated so we'll have to fix that. But not tonight we'll have to come back and do that later.

Um, i'm intrigued to know where the sensing bulb's at because there's no room, someone must have installed it on the vertical yeah. Well, that kind of sucks - oh well, i mean it's not the greatest thing in the world, but yeah someone clearly installed it on the vertical going up, because that looks like the sensing bulb. Capillary that's covered in ice right there because there's no room, so you got to watch on these units when you put a p-trap on them. You can't just put the trap right at the outlet of the coil, because when you do that, you leave no room for the sensing bulb.

So, usually, you want to come out, go over eight inches and then put the p-trap riser right here so that we have all this room to put a sensing bulb for the expansion valve all right now, these motors are all frozen up and it's really hard to Get to them and i don't want to have to change them. So i take my wand. I got it from lowe's, i've said it a million times and i put it on the mist function and the mist function will put minimal water but allow you to get in there and defrost around the motor and then once we get the motors out, then we'll Put it on the shower mode and go to town defrosting, it really fast. That's why i like this is a spray wand right here from lowe's it's made by orbit.

They still sell it it's in that garden, section outside, but that little mist function right. There is epic, i love this thing and i love the pivoting head on it too. All right we got both motors out without getting them too wet. Now we're gon na go to town with the shower mode and get this thing defrosted right, quick, but we're also going to pay attention to the evaporator drain.

Pan make sure it doesn't overflow because we don't want to get water all over the floor. One of the cool things about using the shower function with the hot water is it steams it off, and then it actually just falls off the back like that. Just fell off into that pan it'll just start coming off the back as you're hosing through the front. So, usually, i can do this all from in here and not have to make a mess from the back at all.

So when you're pulling dirt like this out of the coil, that means they're leaving the door open. This is a walk-in freezer. You have to go through their walk-in cooler to get to the freezer. This is pure dirt.

Lint, these guys are clearly leaving the door open. So that's more than likely the cause. We may have something going on with the limit switch. In fact, i'm going to change the limit switch anyways, sometimes the limit switch is i've noticed that when the coil is frozen up, it must act as some kind of an insulator or something and it will terminate defrost for some reason.

Um. The ice must just keep the heat right next to the limit switch or something, because if it's completely iced up i'll notice that it'll terminate, unless you disconnect the x terminal. But regardless we're going to change the limit, switch and the defrost clock and then possibly fix the p-trap, if from when we come back to so i'm finding more and more of this stuff, it's just dirt and gunk build up a bunch over there too. We're just pulling out of the drain pan so just to be sure i dropped the drain pan just in the front to get back here to make sure that it's not plugged up and it's not.

I can see the drain nipple back behind that heater. It's fine! Putting the unit back together right now, we're definitely going to uh be installing a pump down switch for them. We're gon na put a pump down switch on a 15 minute timer on the other side of that wall uh because they did tell me they get a product delivery. Today looks like i missed some lint on this right here too, but they got a product delivery.

Today and that's probably what ice this thing up that or it might have already been iced up partially, i don't know but yeah we're going to give them a pump down switch for sure. Well, like i said we'll run it, you just break uh. The number four wire run it all the way over put it over there. I break the number four wire when i run these pump down switches because we only it's not a it's, not a safety switch, it's not to shut the system off.

It's literally just a pump down switch that's on a 15 minute timer and i fear that breaking the neutral there's too much of a load on it, because number four wire is just the refrigeration solenoid valve and the motors, but the nut, the and wire or the Common is all the defrost heaters and i'm worried that that's too much current for the little pump down timer that i'm going to install so, like i said, we'll install it on the other side of that wall and then we'll. Let them know that from now on, when they get deliveries, they twist that thing and make sure these fans are not running, because the power switch is all the way up on the roof at the breaker panel and there's no way for them to get to that. They're not climbing onto the roof, to do that. All right, i'm going to be back to change the limits, which is the defrost termination switch.

So for now we're taking the defrost termination out and we're just gon na have half hour defrost. So we do four half hour defrost and then we do one in the middle of the night um. In fact, we'll probably do it like this, we'll probably do a half hour defrost there half hour defrost there just to be sure so, with the limit switch disconnected. It's guaranteed to stay in that defrost, the entire time um.

Also, this is a grassland timer, i'm not changing the whole housing i just bust. I just pulled the new uh put a new cover on it. That's the old one and then also have a new lid protector or whatever you want to call it right here, there's no sense in trying to change the whole box and everything just swap out the guts. You know that kind of stuff i'm gon na - have to do this with two hands, but you guys get the point.

Oh no, i told you i'd win the oil rules, all right um, so this guy's back on the time is set right. It's 8 34. yeah. We're good so we're gon na go ahead and turn on the breaker.

I don't see the need to put service gauges on this tonight so long as the sight glass is clear, condensing units on and uh this guy's good and running properly, we'll put it into defrost. Just to make sure there we go, defrost is working, so that's cool. Let's go ahead and set the time right again. There we go all right.

So that's on and running we're going to give it a minute, we'll check to make sure the sight glass stays clear down here, all right. We are back up and running it's coming down in temperature. This is all they're getting from me tonight: um, i'm confident that it's working we're running a clear sight, glass and we know, judging by the way the coil was iced up, that it's feeding correctly. So we will follow up when we come back, we're going to go ahead and replace the limit switch and then uh we're going to put that uh pump down switch on this guy too, and then, possibly depending on how my time works.

I might redo that p trap we'll have to see come back in the next day to follow up on the box, and this is what i find. No wonder. This thing is iced up. Look at it's already all frosted up inside, because the door is wide open.

Man talk about a slap in the face, just grab the manager, because everything in here is soft. It's been, i wonder if they even left it open since last night, it's all snowy and frosty in there right now, so we're gon na defrost it again good gosh. That's frustrating all right. I hate gluing p-traps, but i got this one cut.

It is i i get so frustrated because i'm a perfectionist and it never turns out perfect. It always looks ugly. You got little gaps, but just gon na let it sit and dry. I've got a little jig pipe lager also use the arm micelle box, just if you ever need to um but we're just letting it dry and then once it dries, we'll slice it on the top and slide it over the p-trap.

All right. I got the insulation the trap put on and i have zip ties holding it so the glue can set because i glued it on the inside again the sensing bulb's right here - that's not correct, but it is what it is. So i insulated that, with insulation tape, we're gon na leave. These zip ties on here for about an hour we're actually gon na work on putting a twist timer on this, and we are uh changing the um uh limit switches over on the other side right now.

So we're gon na leave those zip ties there. While the glue is drying, p-trap's still drying um, we got the limit switches changed out back in here now we're just getting ready, i'm putting the knockout out we're going to run the conduit for the pump down switch right up in this top section right here, then We'll run it out that wall and put it on the inside of the walk-in cooler area all right now. This is not meant to be mounted on an electrical box, so what i did was i took a switch plate set it right over marked the holes boom. Now it can be mounted on a box.

This guy gets mounted to this, and it's going to be perfect. So then you actually have the timer numbers on there. For them. I took silicone and shot it up into there.

So that way you know, that's sealed and then put the timer on here, wired it in and then now we're going to go ahead and screw it on and then we'll silicone. The other end too. Okay, so my wires are coming out right there and then they just go right here we grab the number four wire and we just break it, and then the other side of it goes to the number four terminal. So if we did it right, it should shut off the fans and disengage the solenoid valve, which is a pump down switch.

Basically, all right, we got the new switch secured. You see, we got plenty of hangers on it all the way over to here. It's running right now, it's a good sign, because the evaporator fan motors did not come on immediately. So that means that the defrost termination slash fan, delay switch is working and you can see we mounted it with plenty of straps up there too.

So we're just waiting for the fans to kick on and then we'll test to see. If i wired the uh pump down switch correctly, so you see all that steam blowing out or or frost or vapor um. That's what we're trying to prevent, because if you start the fans up right after a defrost and it'll blow all the moisture off the coil, so it's natural that there's going to be a little bit of vapor coming out. But you don't want a craft time.

So we know that's working now: let's go ahead and twist the twist timer and let's see if my evaporative fan motors shut off there, we go evaporator fan motor shut off and i clearly heard the solenoid valve shut off, go ahead and turn it back on. So now we have a good pump down switch so that way when they're doing product deliveries, they can flip that and it's got a 15 minute timer. So they can't accidentally leave it off all right, we're going to let this thing come down in temperature and then we're going to uh probe up on the system, but i want to see it come down significantly. First, so we're just watching this guy right now: the box temps about 17 degrees, so it's still kind of stabilizing out but um, my superheat's really high.

So i'm going to go ahead and make an adjustment. I know that we want to be closer to set point. I honestly don't know that i'm going to be able to stay long enough to watch this thing, get to set point, but um we're gon na crank on that valve a little bit and just get it lowered. Just a little bit feel a little more comfortable with that.

I don't see any weird frost patterns or anything. It seems like it's okay, but i just want to get that superheat down um i mean i'm using some crude troubleshooting. I don't really suspect the strainer and the valve being plugged up based off of the the feed pattern, looks pretty good, so we're just going to go ahead and adjust the superheat down on this guy. So you want the stem coming out to lower the superheat.

So that's a quarter turn two three four five six quarter turn. So that's about one and a half turns we're gon na. Let it stabilize out and see what that does for us all right. This thing's taken a while to come down to temp.

So we're going to go ahead and let it keep running, i adjusted it. We got a little bit of uh movement out of the superheat, but i don't want to go too much further. I want to let the box kind of come down. We still are rather high, i think we're like 17 degrees, 16 degrees for box temperature and our set point's negative 10..

So i really don't want to be cranking on the expansion valve to try to lower the superheat too much when it's running like this, we want to let it kind of stabilize out we're going to do. One last check where i send someone up to go. Take the probes off on the roof and we're going to test all the defrost heaters again, just to be 100 sure that everything's working properly again, all right. All the heaters are working they're running their hard away.

Limit switches have been replaced both of them as far as the heaters go. This is the factory information. We've got four heaters total. This is the de my information 202 volts 1.08, 2.08, 2.08 and 1.08, and i want to get a total current on the heaters too.

We're going to check that all right, so what we have at the moment, if we had 230 volt, we should have 1800 watts when the heaters are running. We currently have 202 volts and we've got 1300 watts when the heaters are running. Lower voltage is pretty normal when uh, when we have really high ambient temperatures out here. So it's pretty common, i'm not too concerned about that.

I think we're doing. Okay, like i said, we change the limit switches we put in the uh um pump down switch, so we're just gon na tell them to keep an eye on it and see where it goes. That was a frustrating one. Okay, um now i realize and again i preach this all the time.

I'm thankful for the opportunity. I'm thankful that the customers call me, but i'm human and i can't help but be upset when they tell me certain things. Okay, i typically bite my tongue and keep my opinions to myself. I may vent a little bit to the customer just to let them know i'm frustrated and in this situation i did let them know i'm frustrated now.

This is before you even saw anything in the video. What happened was they called us at about three o'clock in the afternoon and they gave us way too much information. They said: hey, i'm the whatever closing manager. I just got here.

My opening supervisor told me that the walk-in freezer has been down all day and they didn't bother to put in a work order. They didn't bother to call anybody, then the closing manager came in and called me and said. I just got here at 3 30. walking freezers up in temp.

I need you to get out here, okay, um, when i got there, i explained everything to her. I told her look, please don't tell me that please don't tell me that it's been down all day. Just keep that information to yourself. I don't need to know that, because it just makes me upset.

Okay in that situation, i was close to that area earlier in the day so had they put in the service call like normal, then we could have taken care of it before it turned into a really late night thing, all together and and granted. It's not their fault. Okay, it's just frustrating and what's happening here. Is these restaurants are all so short staffed.

They can't find management, it's it's just a giant mess and what they're doing is they're, promoting hourly staff to supervisors. This is happening in almost every restaurant chain. Out there they're promoting hourly staff, waitresses and waiters and stuff to supervisor status. So then, supervisors have to come in and work a management shift when they don't really know how to work management.

And this and it's weird that this has been happening to all the restaurants, because i've been getting these service calls just like this, and it's all been supervisors that don't understand how to run the restaurant um. It's it's! It's a giant mess. Of course you know. Maybe the corporations aren't wanting to pay money who knows okay, but there's a lot more to it.

It's not just as simple as someone's greedy um there's a lot of craziness going on, especially here in california, and it's really hard to operate as a restaurant. So i get frustrated but remember i mostly keep my opinions to myself and i may you know let them know a little bit of the frustration and just say: okay, please don't tell me that it's been down all day, because you know that's frustrating that kind of Stuff, okay, so that was walking in the door. So it took me three and a half hours to drive out there, that's not normal! Normally it would take me an hour and a half, but i sat in massive traffic. Okay, it was horrible because the call came in - and i was in the middle of rush hour and it was just a disaster.

Life happens. It is what it is again. I'm thankful that they called me now. Then we get out to the site.

I get it defrosted, i start finding little signs of. I think someone might have left the door open and i get it defrosted. I decide to change the defrost clock. Okay and then i come back the next day to follow up and the door is wide open.

It looked like it had been like that for hours, because everything in the box was soft. The box was warmer than when i left it. There was a cart clearly in there. It just looked like someone carelessly just did that they didn't even have when i got back there.

They didn't really have any staff like it was me, a manager and a cook and the cook hadn't even gone in the freezer, yet okay, so that was like. I said a slap in the face because the entire night, before all that time getting i might as well not come the night before if it was iced up again the next morning, like good grief, you know so now um it is frustrating. But again i bite. My tongue, okay, i just i i educate them.

I try to coach the management. Now there was a legit manager there, the next day, so i explained everything to them and you know they grabbed all the cooks. I explained why i was installing a pump down switch. We put that on there so now they can turn that, because i was suspecting that they were leaving the door open the entire time and then my you know it was answered the next day when i came in and the door was wide open with a bungee Cord no duh there's the problem, get rid of that, throw the bungee cord away, i said: don't don't allow any bungee cords or anything to tie the doors open in your restaurant, throw them out the door.

You know i kind of make it a habit. When i see that stuff snip it off throw them in trash, get rid of them, you know so, but here's the dilemma that i have okay, i didn't get the first night that i was there. When i went out there, i didn't get to watch the box. Come down to temperature because it was like 10 30 at night and i'm like i'm, not gon na wait three four hours for this thing to come down because it takes forever once it hits the product temperature point.

Okay, what you you typically will walk in, like the box was like 35 degrees when i got there. Okay, thermometer, saying 35 air temp, saying 35, but once you get it defrosted and turn it back on you'll notice that it rapidly pulls down to temperature. But then it stops and hits a brick wall. What that means is you've just now hit the uh, the majority of the product temperature in the box.

That's the actual temperature of the product oftentimes, the air temperature can be much higher. So if you see 30 35 degrees 50 degrees, whatever that's typically not how warm the food is, you understand what i'm saying so it pulled down to temp, but then it just stalls out you know, and that means that that's the product temperature and it's going to Take a long time to take all that mass of product and bring the temperature down so the first night i knew i wasn't going to be able to watch it come down to temp, but i wanted to come back the next morning because i was going to Change the other limit switches and fix the p-trap, but that gave me an excuse to follow up on the system because i still didn't know a hundred percent at that point. What caused it to ice up right then? I come in and the door is wide open and it's iced up again. Okay, that adds another wrench.

Is that just a fluke right as frustrating as that is? Was it just a fluke that it was iced up again because the door was left open? Is that really the problem? I don't know, and again i went through you know like six hours of doing the p-trap limit switches de-icing it again installing the pump down thing and then we turn it on and we watch the box come down to temperature again. But then it stalls out at like 15 degrees and it's taking forever i've been there all day, long and it's time to go home again. I still don't know with a hundred percent certainty that the problem is fixed. We've done our best to check everything.

We went ahead and changed the defrost timer, but it did have the right time on it. So i don't suspect the defrost timer was the problem in the first place. I changed it because the i could feel like dirt, and i know you can't see that. But i could feel when you turned it, it wasn't turning very well.

Okay and i i know there's going to be people out there to stay to say, stop using the grassland timers, but they serve a purpose. Okay, there there's a time and place for the grassland. There's a time and place for the paragon there's a time and place for electronic temperature controllers with defrost and all that fancy stuff too. Okay, but anyways.

So it's frustrating because you don't know where the problem is and and with this employee shortage that we're experiencing right now we're seeing this more and more, where we have these nuisance service calls. Where normally you, you figure out a problem on the first trip, but because there's so many weird circumstances, it makes it so difficult to find the exact problem, and this is happening more and more so i did leave the service ticket open, i'm not going back tomorrow. I was it is uh september 1st today, so i went out there august 31st and then september 1st, but i'm not going out tomorrow, because i have some other stuff. I got to do i'll, probably go out in about a day or two.

Maybe this friday coming up, maybe next week, because i have some other parts that i ordered for some of their other equipment in the restaurant and they'll. Give me an opportunity to go back and just follow up on everything. Okay, i'd love to see that box down to temperature and satisfied just so, i can feel comforting. You know knowing that it's actually fixed.

Now i want to talk about the insulation too. You know i usually like to go ahead and slide insulation over the p-traps. I realize there's a lot of people that say that's a bad thing to do, but on a 7-8 p-trap it usually works just fine and it usually lasts forever. But in this situation i didn't want to have to cut the refrigeration lines.

If i ever do cut the refrigeration lines, then i'm certainly going to fix that suction line, so that we can properly put that sensing bulb on the suction line like it's supposed to. Okay, sometimes people install these things and they don't realize what they're doing oftentimes you see, people install new evaporators and they don't understand how refrigeration works and they think i'll just put the p-trap right there and call it a day. It's like i'd rather not have a p-trap on this system and be able to mount the sensing bulb properly than have a p-trap, and it be on there wrong to where i have to mount the sensing bulb on the vertical. It will work.

It's just not a hundred percent right on a seven eighths inch line. It's probably not the end of the world, the bigger lines, that's when you might run into some problems and stuff, but it's okay. You know if i noticed that the expansion valve wasn't reacting appropriately and stuff, then maybe we'd look into it, but i don't think i need to clear that problem as of yet, but i will keep it in the back of my mind if we ever have to Do any major repairs changing the evaporator or anything like that? We will certainly fix that suction line on that okay. So this was definitely a frustrating one, i'm extremely tired.

It's like 7 p.m. I've been going non-stop since yesterday. I think yesterday was like a 14-hour day and then you know went right back out there this morning, knocking it out, and it's just just dragging at me, but again guys. I don't want to seem ungrateful.

I'm extremely thankful that i have these customers that you know um want me to do their service work. It's just. It can still be frustrating and there's nothing wrong with being frustrated. Okay for the people out there.

That say i should be grateful and shut. My mouth and okay, you guys need to go, dig a hole because normal humans show emotion and feel emotion; okay, it's okay to do that! It's you're not supposed to suppress that stuff. Now, when i say that you also have to know when to open your mouth and express frustration towards a customer or not okay, because yeah, i might get a quick um relief by telling the customer to blah blah blah. You know whatever, but it's like it's not worth it, okay.

So it's okay! For me! The way that i see it is i'll coach, the customer and take them in there. Look. Do you understand how much money it cost you last night for me to come out and then come back today to do the same stuff again, i was like that's a lot of that was like seven hours on overtime. They paid me to defrost that and drive out there and drive home only to come back the next morning and redo everything you know and and so that's the way that i put it to them.

Instead of going in there and say you're dumb whatever i express it like that and things that they can understand, because when they think of spending money they think of their bonus structure, you know like oh, my end of the year. Bonus is based off of my sales and my repairs and oh wow, okay yeah, i better start making sure stuff gets you know, so i try to politely, explain things that way to try to coach them. You know, i don't know these people they're, not my best friends, but we are business acquaintances. You know i i work with them often, so we have to have a good working relationship, so that's my two cents on it.

I really really appreciate you guys making it to the end of this video. Thank you guys so very much for the support. I have to say that august of 2021 was like the craziest month for work and for youtube, like the support that you guys have given all through the month of august was absolutely amazing. Thank you guys.

So very much. Okay, you guys are amazing. Again, all i'm trying to do is share this little bit of knowledge and and in all reality, these videos originally started just being for my employees, you know, and then i finally got the courage to hit the public button, and here we are now a couple years Later and it's it's insane so thank you guys so very much. You are amazing.

I really really appreciate you guys if you guys have any questions, please feel free to send me an email to hvacr videos. Gmail.Com leave your comments or questions in the the comments for this video too uh. Remember that i try to do live streams on monday evenings about 5 p.m. Pacific on youtube.

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It's a crazy, crazy time right now. Um just do something simple. Just just some act of kindness, you know say hi to someone you'd, be surprised how much it can make someone's day by simply holding a door open for him or buying someone, a cup of coffee or something like that. Okay, so please um, you know be kind to one another and we will catch you guys on the next one: okay,.