Hey guys welcome back to the channel, this video is going to be a little different than my average video, because i was on a facebook group. It's a group for heating and air professionals, and this lady had actually posted this and i'm going to read it. I thought it was a really good post, because a lot of us have been dealing with a lot of things. I i did a video recently called the perfect storm where i talked about a lot of the issues that are hitting the industry that have never happened before the you know.

Some of these issues in my entire career have never happened and in some cases have never happened at all and it's all seems to be happening at once and it's creating this perfect storm. So if you haven't seen that video definitely check it out, but this video i want to piggyback off of that and let this girl who her husband and her either work for a company or they own a company, and they, you know, seem to be going through. A lot right now, so i wanted to read her uh post here. It's a little heartbreaking, but i just thought it would give you as someone you know.

Maybe you're a consumer or a homeowner. Maybe give you a little bit of a a snapshot of what some of these small business owners are going through, so she wants to remain anonymous. I actually reached out to her to ask if it's okay, if i do a video on her post, she wants to remain anonymous. Some customers might not understand, but i thought it was good.

You know it's a good post and it shows you what some of these business owners are up against when they're doing you know heating and air like we do at griffonair. I actually, i don't think the market that we're in is quite as bad as some markets that i've had to deal with helping people with our guide but um. You know it's still. You know good help's hard to find.

You know in a lot of markets, but uh so anyway, here i go. I'm gon na read this. She wrote just a reminder to be kind to the people in the service industry. We're short staffed, because no one wants to work and the people that do stick around are overworked.

We're exhausted and constantly picking up slack to keep things going for you. This is what happens when an entire country or world shuts down for months on end and people are sent stimulus, checks as means of survival. When we say your parts or materials are back ordered we mean it, it's not because we're being lazy or we don't care or have forgot about you, it's because just like us, the manufacturers are also experiencing labor shortages or had to shut down for various reasons during Covid, which put production behind your repair, pays for our overhead. Our livelihood trust me.

We want to do your repair just as bad as you want us to, if not more we're, not in control of shipping. I ordered your part and it's now up to the manufacturers. Parts stores and truckers to do their thing as of today, the average price of gas is four dollars and eighty cents and diesel is five dollars and sixty four cents. Trucks aren't leaving until they're chock, full and 12 by 16 inch box with your part being loaded into an empty 53-foot.

Trailer isn't going anywhere until the rest of the trailer is jam-packed no exceptions when we say we're trying our hardest to get you taken care of. We mean it, you and the plus other emergency calls we have scheduled ahead of. You are our priority. If i could get someone to use sooner, i would you're not being put in the back burner, but my mental health is and then she put a little emoji.

She said - and this is the most heartbreaking part - i've cried every single day this last month and a half at work after work before work every single day. I actually love my job and i love helping people, but us in the service industry. Need you to know the most of our problems are out of our hands and we're literally dog paddling through a tsunami of the aftershock of kovid, trying our hardest to keep our head above water? For you, everything we do is for you, my loss of sleep, the blood on my fingers from anxiously biting skin off, not eating until dinner every day, because i'm constantly nauseous at the idea of disappointing people losing out on being with my nine-year-old, because after a nine Hour work day i pull into the driveway at 6 30 p.m and have to manage finishing work and making him dinner before bedtime at 8 30.. We're trying our absolute hardest for you please be kind, it's just heartbreaking.

Reading that, to be honest with you, i've been there um. You know. I think that if i was to give this lady any advice, if she cares, what i would have to say is you can't make everybody happy and in fact you won't. No matter how hard you try.

That's the worst thing that i've learned with uh griffin air is, you know there are people that i mean i can think of one guy in particular, uh. I went out to his house a few weeks ago. Middle of the night did everything i could to make him happy and we still ended up getting a bad review out of it. You know it doesn't matter how hard you try, no matter how much sleep you lose and unfortunately, how much crying she has done.

It doesn't matter how hard you try. Sometimes you know you may fall short. I think it's awesome, though, to hear how much that you know she cares. You know a lot of a lot of folks in the heating and air industry could care less about their customers and obviously that's not the case with her so anyway, i appreciate you watching hit that subscribe button.

We'll see you next time.