This was a service call on a Hoshizaki Ice machine that wasn't working properly. I found the machine to have several problems and in the end the customer chose to replace the machine rather than repair it. Let me know what you think about the video in the comments.
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So today we've got a Hoshizaki problem upon a 2 beep safety limit, defrost backup, timer right inside of here, its back corner. It says alarm reset right there. Now I push the reset button and we're gon na. Let the Machine started cycle over again and we're gon na watch everything and see what happens.

One thing I don't like that's going in the red as far as water pressure goes, so that's not good. What do you know about we're gon na go through our checklist to figure out what caused this to freeze up, but the water pressure already looks like a problem in me any minute. If it's not our might already be late, so we're gon na defrost this defrost it we're gon na, go ahead and put it into the Queen and then go ahead and turn the cleaning valve slightly. What that does is that forces water from the water pump up into the water distribution hose? So you have a fresh water distribution line right here and then you have a research line of the pump.

So when I turn that see that she going here, it forces the water, normally the water sits there and stops it's simply there for cleaning, but it will help in the defrosting process. So we open it up so now bringing water in water inland rails to help the defrost this balcony and then I'm gon na grab a water hose, get some hot water in here and help this process along. I wouldn't be surprised. Oh, please break the tube guys because we're gon na how much ice is coming down right now a lot of weight.

Thank you guys. So this is just my method. The way that I like to do it, I feel, like the water pumps, helping me - and I just put hot water into the ice bath down here and the water pumps, helping to basically circulate that hot water. So this is how I roll with it.

Some people choose to defrost it from the top. I've done that before each their own that I'm gon na be coming down. You don't want to come down mm as well, because you'll see it comes down and it kicks back to you guys a lot of weight. I was trying to do it.

You don't want to. Basically you know put it up here, all the way up here and then shave off big chunks at a time, because then it'll fall down really hard. Some runs a little bit ice machine, cleaner, spare, real, quick scaled-up just before I did anything else, and while I'm waiting for that to finish up, I'm gon na run a leak detector across this classroom right now, just because it looks like it could be leaking. Maybe one more shot nope, it's leaking underneath the compressor.

If you need to drain these things on the quick if the bin is completely empty, like in my case, and I want to drain out all the cleaner, just pull off the pump hose hold, it very carefully make sure all the clamps on and then turn the Pump on once i've drained all the water out. I filled it back up with hot water again be careful. I didn't put this clamp back on the pump option, william the case, so you got to be ready for that. But i'm gon na go to turn the pump back on, circulate it and then drain it again.
We're just getting a hot water running through the machine or just rinsing out of the cleaner. All right go to your cleaning valve and open it back up again just give the Machine a good rinse. Will he just want more time after this and then we'll run a sanitizer through it and maybe he'll be ready to make ice? Okay, we're all clean now! So now what we're gon na do, because when I first walked up, I saw that water pump or that water filter went down into the red when a machine was filling. What I'm gon na do is I'm going to time this.

This is a five gallon sump on this particular model. You have to pay attention your model, okay, but this one has a five gallon sump, so I'm gon na start my stopwatch and the moment that the water overflows do that overflow down there and it starts coming out. The train is when we've hit that five gallons so by me timing. It I'm able to see the gallons per minute at which this machine is spilling okay, so I'm gon na start that right now and I'll show you guys the results.

Okay, so we're gon na flip this on on the moment that this water valve turns on we're going to start our stopwatch go, and it start up a stopwatch put there. The black needle is pegging in the red. What we're gon na do is we're gon na keep timing until water comes out that one that's drifting right now, so as soon as it starts coming out of that, we know we're at the five gallon mark. That's it there's our time.

So now we can do the math, it's actually 250, because I pushed the wrong button. Okay, so my firm the machine on currently it starts out at harvest until this thermistor senses a certain temperature that a timer happens inside the board. It is turned on right now into the pre cycling, so when it goes out, a lot has defrost and a lot of fun turns on we're gon na get started on our soft launch. We're gon na wait until the five minute mark.

Then we're going to record the freshers coaches Aki publishes the refrigerant pressures about five minutes into the pre cycle. That's what we're waiting for the five-minute mark once it hits the 5-minute mark and follow all the data. Take the pressures you look at the water town, the air temp and then you know fifty six and two twenty two so I'll write that down here's a little trick. I like to show people if you're, having a hard time with an expansion da but you're, worried about an expansion valve, do a temperature comparison.

Look at my two temperature for him. We want to put them approximate in about the same place. Both those TX bees have the same load on them. Essentially she be able to clamp those there.

Temperatures should be within a degree or so of each other. It's pretty good. I don't see a problem with that. I'm just confirming the TX peas are working properly.

So our flow rate we're working with a km 1340 mrh so that this one right here can 1340. So we need 2 point 1, 1 gallons per minute, and I calculated us five gallons divided by two point: five one equals one point: nine, nine gallons per minute that doesn't sound of that, I'm not going to fault it. Just for that we'll see we're gon na keep the check and everything else out the pressure and pressures a little funky on the low pressure side. They were a little high, but the head pressure was in line.
That's why I was checking those expansion valves to see if I was flooding everything's looking good so far, so we just cycle, then you will harvest and I push lap. So that's my freeze time now we're gon na keep letting in count, though, because we want to get the harvest time to to get our total cycle time and that'll allow us to build at the same time in a way happening here. We're currently waiting for the water pump to turn back on to end the harvest. That is Sigma with the harvested English, but what's actually happening is the machine is filling or feeding the hot gas, and now hot gas fell right back there inclusive operator and is monitoring the temperature on once that thermistor sensed it then it knew it was time to End the harvest and I'm going to and stop so we have a 31 minute free cycle and on three point four minutes so now we're checking the production.

This is my total batch weight and put it in the pan that I caught it all in 30, pounds. Eight ounces now we're gon na dump the ice out and then a relay the pan. So that way we know exactly how much ice we used. Yes, and now we weigh the pan empty and we subtract a 2 and that's our total batch weight.

Okay, so in the book it tells you how to do a production check, but essentially you're gon na take your total cycle time. 34 minutes. That's the harvest, plus the freeze, okay, you're gon na take 1440. That's the total minutes in a day you're going to divide that by 34, which is the total time it took to make your cycle is that equals out to be 42 cycles per day, then you're gon na take your batch wait.

27 pounds times the 42 cycles per day - and I come out with this machine - is right now producing eleven hundred and forty-three pounds per day, and it is a thirteen hundred and forty pound machine. So that's eleven hundred pounds in 24 hours and it's rated at thirteen. Forty, it doesn't sound horrible, but we do know that this machine is low on charge. Okay, so so far this is the production check.

That's the water check. The next thing I'm going to do is I'm going to check the bin thermostat to see if that's working properly so I'll show you guys that all right, so we're gon na do a production. I mean a Ben thermostat test. So this is our Ben thermostat right here: okay and essentially we're gon na take ice and we're gon na put it up on the Ben thermostat we're going to time how long it takes to turn the machine on and off.

Okay, I'm essentially going through a Hoshizaki freeze up checklist and I'll show you that's that I'm just doing it in my head, the steps, but so we're gon na test that right now so to test that we're going to put the moon the unit into a wash Cycle so just the water pump is running. It's going to do that water puppets running we're gon na grab a scoop of ice. I ignore the first time so ignore the first cycle and then launch it from that point forward. So we're gon na wait for the shutoff sign there.
Okay, so we just shut off right now. So now do your time, with your warm hand, took three seconds to turn on twenty-nine seconds. That's not good! Okay! So this was a service call on a hoshizaki ice machine that was not working properly. When I arrived, I found that the right-side ice machine was actually offed on a safety limit.

Okay on the Hoshizaki ice machines, they have an audible safety limit. This one was off on a 2 beep safety. What I did was, I went through the machine and I just you know, went through it with a fine-tooth comb and found out that the machine was actually frozen up. That was the first thing once it was frozen up.

We just basically go through a checklist that Hoshizaki gives you called a freeze up checklist. Ok, I kind of know everything in my head, but if you guys don't know what that freeze-up checklist includes, what you want to do is open up your Hoshizaki book and in the front of it, it'll tell you, you know, freeze up checklist this page and then Just go through the items one by one; ok, so I just kind of did like a cliff notes version for you guys just kind of shortened it down, but essentially we did a water flow test. Ok, we tested the gallons per minute. How long it took the machine to fill up with water? We did a production test on the machine.

We did. A bin thermostat test on the machine also found that the compressor was really rusted out and leaking on the bottom. So we did a leak check on it and you know we just went through everything. Ok, I give some tips in here on how to you know, defrost the machines and my method.

What the fastest way, I think, is that's not necessarily the only way to defrost these machines, other people have their ways and they work just fine. Ok. This is just the way that I like to do it important. One, though, is to note that water water test, ok to see what the gallons per minute of water flow is coming into that machine, because the gallons per minute really is important when that machine is operating properly.

Now I don't know if you guys caught it, but another thing to always pay attention to is the size of the water lines coming into the machine. You'll start to notice a trend that a lot of people do not follow what the manufacturers say. If you open up the Hoshizaki book, they will actually tell you what they recommend for water line. Sides is coming into that machine being that that was a 1,300 pound machine.
I off the top of my head. I don't think I know it was a 3/8 water, inlet and a 3/8. I don't think is big enough for a 1,300 pound machine. Ok, so that will also affect the water flow coming into the machine, but also like you guys saw to there water filters were actually getting pretty dirty too.

So I told the customer to go ahead and have they use eco lab to to change their water filter. So I told him to go and have them come out there and replace the water filters too. Now I went through like a whole checklist, because I always look at the big picture, like I always say: okay, but this customer after I reported everything to them. They actually decided to replace the entire machine.

They do not want to repair it. They're gon na go back in there. They're actually gon na replace both of their ice machines and put two brand new machines in there on one bin, okay and eliminate. They really do have a bad setup because that location is located out in the desert and one of those machines is a remote and then one of them is self-contained and it's just hideously hot in front of that ice machine.

And it's wintertime right now. But it's because of the self-contained machine, it's just researching the heat and it's just kind of silly. So we're gon na get to more than likely manats walk, quiet, cube machines in there that'll be remote remoted onto the roof, and everything will be good after that. Okay, so you know thanks again guys for taking the time to watch this video.

I really really appreciate it popping up right now with some other channels that I recommend you guys check out and other than that. I will see you guys on the next one. Okay thanks a lot.

47 thoughts on “Hoshizaki ice machine down”
  1. Avataaar/Circle Created with python_avatars universalchiro says:

    Great stuff

  2. Avataaar/Circle Created with python_avatars King Solo says:

    Honestly it’s sad knowing Hoshizaki isn’t used as much anymore. At one time they were the best. I actually still have a 1991 Hoshizaki R-22 Ice Machine that runs like a champ. And it looks real good while running as well. It sparkles in the kitchen light.

  3. Avataaar/Circle Created with python_avatars Manuel Ramirez says:

    Love watching how other techs approach stuff. I learn from an older gentleman who does everything by feel.

  4. Avataaar/Circle Created with python_avatars Gary Warren says:

    Where in the world did you find out how much water the trough carries? I can not find that anywhere in the tech book. Thanks in advance !

  5. Avataaar/Circle Created with python_avatars Luke Wilson says:

    i love you vids

  6. Avataaar/Circle Created with python_avatars Matthew Gregory says:

    This customer needs a new compressor

  7. Avataaar/Circle Created with python_avatars Cyborg sheep says:

    What`s the purpose of the condensing unit on the roof in this case? Service area Nepean??

  8. Avataaar/Circle Created with python_avatars Timothy Delgado says:

    Im running out of videos to watch haha

  9. Avataaar/Circle Created with python_avatars Ritchie Marinho says:

    My brother. Teria como fazer um vídeo em português?

  10. Avataaar/Circle Created with python_avatars Héctor Peña says:

    Hi good video. When I cam purchase the ice machine book ? When I cam see all specification of the machine

  11. Avataaar/Circle Created with python_avatars Bella Storm says:

    I just wanted to say I’ve enjoyed your videos :). Thanks

  12. Avataaar/Circle Created with python_avatars Antonio Villegas says:

    what about water treatment for human consumption, what is the procedure????'

  13. Avataaar/Circle Created with python_avatars ThatOneGuyWhyNot says:

    How do you feel about servicing thoose nasty things..? You only clean them but thats not enough to be used after you repair them, im soo grossed out nobody should accept fixing such gross looking icemachines.. the customer should be told to change the whole machine when its soo gross.. i couldnt life with myself fixing such gross machines knowing it will service ppl..

  14. Avataaar/Circle Created with python_avatars Wey-Cool refrigeration says:

    Wow , in my 25th year of refrigeration and I’ve never seen a compressor bottom that rusty !

  15. Avataaar/Circle Created with python_avatars Şan Alp Ilter says:

    After watching his videos, i turn to my home fridge and wait for it to turn on.

  16. Avataaar/Circle Created with python_avatars Jimmy P says:

    Good thorough check. I’m pretty limited with only servicing ice-o-Matics in my career but the convenience store we service are now getting the new hoshizaki cubelette machines. So trying to do a little research on them. Got Manitowok books but no hoshizaki’s. Gotta get on top of my game Service area Barrhaven??

  17. Avataaar/Circle Created with python_avatars HVAC ALPHA WOLF says:

    I am just getting off the leash on these, your videos are GUIDE! I havent fully checked but have you done a deep clean and break down on this particular Ice Machine, thanks for your service sir, helping me help others!

  18. Avataaar/Circle Created with python_avatars Dwayne Doxilly says:

    Thanks a lot just got five these machines to service

  19. Avataaar/Circle Created with python_avatars TheObiwantoby says:

    Love these videos. Since time isn't base 10 though the GPM calculation I would think would be 5 Gal / 2.85 min (where 2 minutes + 51/60 seconds) so the GPM is 1.75. Of course perhaps there is some other basis that took this into account.

  20. Avataaar/Circle Created with python_avatars Chad says:

    Did you count each cube?

  21. Avataaar/Circle Created with python_avatars Golden Ratio says:

    Damn your good

  22. Avataaar/Circle Created with python_avatars Flaherty Heating and Air says:

    Should have been 5 gallons divided by 2.83 because 2 minutes and 50 secondis is 2.83 minutes, not 2.5. Just thought i'd add. That would have made the flow rate around 1.7ish gpm. Are you in Orleans ?

  23. Avataaar/Circle Created with python_avatars APR928 says:

    Do you set your leak dector on High or Low setting on most of your troubleshooting?

  24. Avataaar/Circle Created with python_avatars Southwest Mechanical Inc says:

    You are the best ,explaining and working at the same time, thank you

  25. Avataaar/Circle Created with python_avatars Hans Petersen says:

    I'll take a medium soda pop NO ICE please (don't look inside the soda gun)

  26. Avataaar/Circle Created with python_avatars Martin Lavoie says:

    What machine in you’re opinion is the most reliable? Or is it like a car now a days, it’s all the same garbage and just have to get what you like better?

  27. Avataaar/Circle Created with python_avatars Will Phillips says:

    good job Are you in Kanata ?

  28. Avataaar/Circle Created with python_avatars Donnie Robertson says:

    GREAT JOB AGAIN

  29. Avataaar/Circle Created with python_avatars iskandertime747 says:

    Every time you service a gross ice machine, I rethink ordering iced drinks in bars or restaurants.

  30. Avataaar/Circle Created with python_avatars david1700000 says:

    if the customer want buy the new one by themselves, not from you, would you diagnosis so much for them? thank you for your video, this is very helpful!

  31. Avataaar/Circle Created with python_avatars brandon Cherry says:

    this dude is a BEAST at his job…..

  32. Avataaar/Circle Created with python_avatars Steve Geiger says:

    Outta the box, on a hoshi turn dip switches 1&2 on for extended harvest, and I may be wrong but I thought hoshi requires a 1/2 water line feed, looked like that ecolab had a 3/8 line running to the machine. Again. Good video

  33. Avataaar/Circle Created with python_avatars Jay Bolton says:

    Nice teaching moment! Really enjoyed it.

  34. Avataaar/Circle Created with python_avatars MoonSoo Kim says:

    Where can i get that hoshizaki book?

  35. Avataaar/Circle Created with python_avatars Sam Reese says:

    If you see Ecolab anything just assume that filter is long past gone. I have had the best longevity from those old Hoshizakis. Eventually the evaps split and won't release ice in my experience. I love the new Manitowoks too but the Hoshizakis with floats go on and on. That compressor rotted out is from the water being thrown all around out of the evap. But you know that.

  36. Avataaar/Circle Created with python_avatars Robert Owen says:

    🤯

  37. Avataaar/Circle Created with python_avatars Immigration Freedom says:

    Good job!

  38. Avataaar/Circle Created with python_avatars nermin Smajovic says:

    What timer app are you using?

  39. Avataaar/Circle Created with python_avatars BIG SHAQ says:

    So it was filling around 1.76gal/min? Are you in Barrhaven ?

  40. Avataaar/Circle Created with python_avatars ka9radio says:

    Does any one remember when Manitowoc IMS had a problem with the Teflon (like) coating flaking off there evaporators? Not fun! Service area Kanata??

  41. Avataaar/Circle Created with python_avatars FrozenHaxor says:

    Wow that compressor is surely eaten up, kind of bad design it seems. Totally rusted through.

  42. Avataaar/Circle Created with python_avatars Jsib0 says:

    I have no idea how I got here, as I’m a welder/fabricator by trade (thanks YouTube I guess). But your videos are strangely fascinating!

  43. Avataaar/Circle Created with python_avatars codemeister101 says:

    Make you wonder how often do they clean these machines and do up keep to them. Maybe I should start asking for no ice please lol

  44. Avataaar/Circle Created with python_avatars Eddy says:

    Good instructions on those machines Chris … Help's the young'ens coming up … Are you in Ottawa ?

  45. Avataaar/Circle Created with python_avatars Daddy421 says:

    if the compressor is leaking why waste the time? the machine isnt going to last even a few weeks. this only shows that your tactic of checking everything and looking at it all.. is in the end just milking the clock.. i agree with it dont get me wrong but in this instance you needed to walk away. this machine is hopeless.

  46. Avataaar/Circle Created with python_avatars HVACR Survival says:

    All great points👍! . I've had several freeze ups, broken deflector shields jamming the water pump, leaking check valves and evap plates coming apart. Other than that there great machines 🤣. Keep up the quality work my man!!!

  47. Avataaar/Circle Created with python_avatars Harry Dickson says:

    Another great video 👍👍 Service area Orleans??

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