This video is brought to you by sportlin quality, integrity and tradition. It is tuesday august 17, 7, 27 at night time got an emergency service call for a walk-in freezer, not working. We have no power going to the intelligent display. Well should say: no power, it's not lit up um.

Everything in here looks like it should nothing crazy. It doesn't look like a power switch right there, so i would think we should have power so uh. We need to jump up onto the roof and see. What's going on up, there come up onto the roof.

This is my condenser right here. Typically, on these intelligence, they have their own power source separate from the condenser, but i checked all the breakers and there's no breakers that are tripped, so this one might be powered from here. So we're going to open this guy up and dig into it all right. Um we're in here this is my disconnect or my disconnect is right there.

I didn't turn it off yet, and i want to check power in here to see what's going on here. So this is the line voltage coming in 203, one to two 201 200. Two to three, and then we have one to three 202, so we have power coming into the disconnect switch. The problem is not in there.

We have power here, but our problem is on the power going down to the evaporators. Now um question is: has this one been wired? No, i don't think it has. When i installed this equipment. I believe i told him to get an electrician out.

If i remember right, because i installed it in 2020 and i believe that's what this j box is for, i believe i wanted them to have the electrician power the coils from there maybe huh. I don't quite remember this, but i remember one of these things. I remember, i think i even put that x with tape on there, because i wanted him to open that up. Maybe there's a j box in there or something well, regardless we got to figure out why our evaporator doesn't have power.

We have three phase up here. We need to find the power going down to the evaporator. Is it up here or is it powered separately we'll find that out right now? So i come down here and that's just the control board. You come over to this side and we look at the schematic and it says, line voltage should be hooked up to h2 and j on h2 and j.

I have 202 volts. So then, what they're going to do is there's going to be a transformer transformer from f2 and j. So we need to check f2 to j to see if we have 208 volts there all right. We have 202 volts from f2 to j okay, and then we should have, i believe, 24 volts coming out of that transformer.

Going to the other side, we're gon na go over to that side, where the controls are at all right. According to that, we have 24 volts vac and then i'm assuming that's the common rtn we're checking right there and when we check the transformer we have zero volts coming out of the transformer. So we need to find that transformer. I believe it's on this side back behind that electrical panel, but we got to turn off power to check it out.

First - and i am looking at this - and i did make this - this is where i wanted the electrician to hook up the power for the coil and it never happened see i ran it all for him. That goes right into that box right there um and it never happened or whatever so but anyways, regardless we're gon na turn this off we'll verify, but that should shut off the power to the coil and then we got ta dive into that transformer all right. I confirmed that power's off. Okay, this you take these two screws out this panel just moves out of the way i can kind of smell the faint burning smell in here, just ever so slightly a burning smell, so our transformer's right here.

We need to open this up and verify everything's correct in there. I'm gon na pull it off the thing, so we can analyze it in our hands and we got our transformer right there. We're gon na go meter on continuity. Primary side has continuity.

Let's go to the secondary of the load. I don't know that that's right, the secondary side has point. Eight one seems a little strange that transformer sure smells burnt. It doesn't smell good at all, all right, yeah, that's what i suspected.

We've got one volts going in and we have nothing coming out so that that .85, that i was reading on the load side was funky like i thought. So we got a bad transformer question. Is why did it fail? I don't know i don't have an oem transformer, but there's not really much special about this transformer, so we're gon na put a standard. I have a 75 va with a resettable transformer um i'll put that on this guy right now, all right, they got it back together, um, it's temporary! You know it's not gon na be a permanent fix, but i got it back together, so we're gon na go turn this power on.

I also grabbed the 24 volt wires and checked them to ground to make sure there was no obvious shorts, nothing shortened out. So i'm gon na turn on power and hope for the best. Well, we have a display. Let's see what happens as it turns on we're gon na give it a minute for its startup and see what goes down here.

It's been a while, since i've worked on one of these, i can't quite remember what the sequence is here, but i'm going through the monitor, so it says box, temps, 53 degrees, negative 10 operating mode off. Let's give it a few minutes to turn on. I think if i remember it'll turn itself on it. Like i said it's been a while, since i've worked on one of these intelligence, the fact that it's running is a good sign.

I don't see anything in here that would have caused it to uh. Do anything funky, i don't know it says: board voltage 25 volts, that's good. Let's defrost, it has memory. So it's not like the board is completely blank or anything box, temp system, freezer operating mode off.

We got to get it to turn on. I don't remember how to do that. Read only i'll have to go through it. I can't remember, i think it turns itself on if i remember right, look at this light too.

This light's like falling down it's turning on. You know what, though i noticed something that this cable was coming out. The cable was loose and i pushed on it and then it started running there goes. It sounds like it just turned on cooling yeah.

It's just turned on right now, huh, it's interesting. I wonder what caused it to ruin that transformer i'm a little worried because, oh no, i think it's running huh the exv. I keep hearing a clicking sound from back of the coil. Oh no looks like it's running.

That's a little disconcerting. It's uh! It just turned off and turned back on huh. It shouldn't be short, cycling, we're running a clear sight, glass. Let's make sure this thing stays running the suction line's, not very cold at all.

What, if there's a problem with that expansion valve or eev yeah? We're running really high discharge. That's why this guy is running because we're not getting very cold suction gas coming back. Well, let's give it some time and see if it stabilizes out it's getting cold in here and it's running, my exv is open 108 steps. So it's doing a decent job, so we're just going to let it run for a bit, see it drop box temps35, so we're gon na give it some time.

Let it pull the box down all right. Well, it's dropped about 15 degrees. It's about 21 degrees. In here right now, so i went and had dinner.

It's been about half an hour 45 minutes, so i'm gon na go put the condensing back together and we're gon na come back and follow up later all right. It's obviously dark outside now um equipment's running now. I don't see any need to put refrigerant gauges or refrigeration gauges on this guy because it seems to be operating properly. We've got a clear sight: glass, the system's dropping in temperature, significantly 10 to 15 degrees or 15 yeah um.

I don't see a big issue with this now. What caused that transformer to go bad? That's what concerns me. I don't know um. I did find that that parallel cable for the display, i told you, was loose because the thing it wasn't it was like clicking and making a weird sound when i pushed it in everything started working on it.

I don't know if it was a loose connection that caused it it's possible, but we're definitely going to follow up on this one. So i'm going to let the equipment run, i'm pretty much done. Everything else is good for now um. I will say that i went and i checked on their walk-in cooler or maybe that's a walking.

I think that's a walking cooler just because i was curious and the evaporator is really dirty, so they're not going to get a choice and we're going to clean that evaporator too, because i don't need that to be another emergency service. Call. I've been doing this more and more with these customers. When i come out here, i'll go walk by all their other walk-ins and if they're dirty, i just clean them, i mean i know that corporate will approve it anyways, but i'm sick of these late night service calls and i had to leave my daughters.

I mean it's life, you know this is a refrigeration technician, but i was at my daughter's cheerleading practice. You know i was there for like 25 minutes and then i got the service call and then of course my wife just called me right now to say you know or ask you know. If i was going to be home for dinner - and i was like no because i went next door and ate some food while i was waiting for this to come down to 10., so you know i didn't get to sit and eat dinner either and that's the Life of a refrigeration technician i mean we're on call 24 7., it happens, but when it happens and it's something that could have been prevented, like a dirty coil, causing it to ice up later in the future. That's what i want to try to prevent.

You know this was a legit electrical short of some sort, not worried about this. This is, it is what it is. You know, and - and i don't ever like yell at the customers or anything like that. I mean i want them to keep calling me it's just.

It does get frustrating at times, but you know i'm glad that they call me and not someone else. So it is what it is right. It seems i've been getting more and more of those frustrating. You know late evening service calls um.

I think we were spoiled during the whole covet thing, because the calls were so minimal and i was just so excited to get a service call in general, because we definitely slowed down a bit in the covet craziness right, especially in the very beginning. But now that we're really back into the full swing, these restaurants are 100 open, at least for the time being. It's currently august 28th of 2021 um. The service calls are going through the roof, you know and it's it's everybody catching back up and - and i don't fault - i really don't.

I know there's so many comments that say these restaurants are nasty and that they're cheap and all this stuff. I don't see it that way. I see it the other way. I see these as businesses that are trying to survive and, while i think they're a little misguided in their idea of where the best place to save money is, i mean inevitably it's the corporation's decision to make a choice on where they got to spend money.

You know cut back on uh repair and maintenance, right, preventative repair and maintenance and focus more on retaining employees and that kind of stuff, and i feel like their priorities, are where they need to be. While it frustrates me as a service technician, it's just kind of part of the game and i'm not like while, while i do have a bit of frustration in the moment in the grand scheme of things i kind of understand, i mean it's really survival of the Fittest right now and they're just doing anything they can so. Yes, there is frustration on my part towards them. You know in this situation this this call was not really preventable.

This was just an electrical failure, but i will say that i could probably say: 80 percent of my calls in the last year have been preventable service calls. Okay, had they done routine maintenance, they could prevent probably 80 and that's a number off the top of my head. I'd say 20 of the calls were just you know, failures of components and stuff, but a lot of it is cleaning stuff or improper practices by the employees washing things incorrectly, i mean i can't tell you how many times when we're doing service calls things get shorted Out temperature, just this last week i went out on a temperature controller call. Actually, just yesterday, friday afternoon, i went out on a service call for a bar region.

Not working temperature controller had no display, but it had 120 volts going to it. When we pulled the control out to look at the back of it, it's full of calcium okay. So, while i'm going off on a tangent, as i usually do, the point i'm trying to make is these service calls can be frustrating in the moment. Okay, in the end, while i'm editing this video and i'm reflecting on it, i'm thankful that i'm given the opportunity to do these service calls okay, but i am human and i do have emotions um.

You know i i kind of go all over the place with them. You know they're they're. I got some mental issues for sure. Okay, so one minute, i'm mad, the next minute, i'm happy the next minute, i'm mad, the next minute.

I'm thinking about puppies. You know i mean it just kind of goes all over the place, but um it's okay, at least the way that i see it. It's okay to be upset just as long as you know, when and when you're not supposed to vent your frustration right. It's okay to vent it in a certain moment.

Talk to a friend, hey! Can i vent to you, i'm frustrated, i'm never gon na vent, my frustrations towards management or towards the the customer right, because, even if the customer is unjustified in their butt head right, i want them to keep calling me back most of the time. So i'm just gon na bite my tongue fix it, get it going in the end. It is what it is man and and there's so many different ways to look at this craziness. Why did they wait until late in the evening to call me, while that's frustrating, step back and look at the whole situation? Look at the big picture right.

These restaurants are short staffed. The managers are short staffed, uh. If you know anything about restaurant operations, their majority of them are not following the protocols that they used to follow, because they simply don't have the time they're overworked. They're understaffed, you know, and they just can't even keep up with their normal operations.

Half the time. I have restaurants that come in at eight in the morning and by 9 30 they realize they can't open the doors to the restaurant because they don't have cooks to cook in the kitchen, because three cooks called off sick right. This is happening more and more. Every single day, so again, i'm not giving them a pass saying that they have a justification to be jerks, but at the same time guys when we are getting frustrated at these restaurants.

Just remember they're, going through crazy things too. Okay, just keep that in the back of your mind, bite your tongue, get it fixed and collect your check. I mean when it comes down to it. I want them to keep calling me back and i'm sure you want them to keep calling you back too.

You want to keep working so just remember that when you get frustrated on these emergency service calls okay, i really appreciate you guys making it to the end of the video as usual, you guys are amazing. Thank you. So much for all the channel support i'm so humbled by all of it. You guys are blowing me away with the comments, the interaction, the thumbs up, the likes um.

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It doesn't cost you anything extra um. Remember i try to do live streams monday, evenings 5 p.m, pacific on youtube, where i just kind of answer the questions consolidate all the common questions and answer them in a live format, and then i also go live on the hvac overtime youtube channel with my buddies. Adam joe and bill - and we just kind of recap the week and hang out and relax, so thank you guys so very much hey guys be kind to one another. We really really need more kindness.

This is a crazy time in life right now, there's so many opinions left right, middle upside down inside out, there's so many opinions and everybody's getting so angered and fired up, and i feel like we really really could just use some kindness be kind to one another And we will catch you on the next one: okay.