Hey guys! I Recently did a video on a company. uh we'll call them company number one because we're going to talk about a few different companies here. but I did Recently did a video on company one and said hey, I'm having this issue with them I'm having issues getting parts and I wanted the public to be aware of that and my issue originally was not just that we were having an issue getting parts, it was that this same company was also continuing to sell other products with that part in it and none of my suppliers were willing to just pull that part out and give it to us. and I've had some of you say well you should just do that Josh But it's easy to say that you know when you don't own a small heating and air business and every penny counts and of course we could just be buying equipment to you know, do things like that and keep the inventory.

but in this case I felt like the that company one should have instead of continuing to sell products with this part in it. Give us that park right? the part's not on back order. you have enough of them to continue to sell the the air handlers with that part in it and that was my whole issue and so I said in that original video. once this gets rectified once the problem is solved, I'm going to take this video down as long as they handle everything professionally and so now they have.

You know now they have made it right. Uh, we eventually got the part now one of the emails we received about this. so someone emailed us. My team was showing me this morning and said well, wouldn't it be Isn't it nice Isn't it great that you're able to make a video and get special treatment about this company and then just take the video down? Well, that's not what happened I wish it was I wish I was that important but that's not what happened.

What happened was our supplier finally got some of this part in so company one did not send me the part directly. They did not bend over backwards or do anything special for me. I do know there are influencers out there that will do things like that. expect special treatment just because they have a following of some kind and I don't even think I'm that big of a deal to you know, get that kind of treatment anyway, even if I you know was to throw a fit and and so on.

So that's not what happened here. We just eventually got the part and I took the video down because Company one handled it professionally and so you might ask. why does that matter? Well I think there's a couple Reasons I'm going to give you two reasons why I took the video down. The first reason is I had a company a couple years ago.

well about a year ago we'll call them company two just so we can keep them you know, separate here and Company number two. Uh, we posted a video and not a very not flattering video of them. Uh, just exposing a few things and this company has a thin-skinned immature owner who then attacked me. he went after Griffin Air.

He said some things about me personally leaving reviews on our Google website. you know our Google presence leaving bad reviews there. and then they also did it on the Better Business Bureau Eventually after talking to them and trying to work things out I never actually got to speak to this owner. um, he was I don't know I don't want to call him a coward but he never spoke to me directly.

He had his Executives reach out to me and we had multiple meetings and I eventually took that video down. They took their reviews down their reviews that were attacking Griffin Air. they took them down. so I took the video down and so I learned a hard lesson there to be honest with you and the lesson I learned is the more my income is directly related to how well Griffin Air does, then the more I need to watch what I say the less I have the less freedom of speech that I have I don't I don't have a First Amendment right with when it comes to that as a business owner because there are consequences for what I say.

So I learned that the hard way and so the more this continues to do well, the more I continue to get support here on YouTube the more our Channel grows and the better off we do with this. the more honest that can be. the less my income is directly tied to how well Griffin Air does. So the better this does, the more you guys support me, the more honest I can be.

And so because of how company number Two handled the whole thing, what I Learned was I'm still going to be honest I'm still going to share information with you guys, especially if I think it's you know something that affects you I'm not gonna hide. But what I learned is when I had company number one who obviously fell short. They handled it what I would call professionally. They didn't go and attack my business because of something that I was experiencing I Remember years ago there was an airline who had a I think it was an Instagram influencer.

Uh, have a video go viral because of how they were being treated on a flight and so this you know airline did all these things to try to make it right And my question to that Airline or the person that posted that video is would you have handled it the same way had the video not gone viral? Had the video just had a hundred views? Probably not. Again, this is one of those deals where I'm not going to get on here. and Bash every company that has a problem with their supply chain uh, currently I'll call them company three I've got a company that I'm waiting on a part for. Uh, it's an old part that they no longer make the product.

So in contrast from Company One, they're not continuing to sell Air Handlers with this part in it. this is a part that they haven't made for a while and there's a delay on it. You know, we've had to wait a couple months now to get this part that we need. So I didn't rush to my YouTube channel and Bash the company.

That's not my goal here. My goal is to warn folks when I see things that they should be warned about in. Back To the matter hand, I took the video down company number one I Felt like in contrast from company number two who attacked us, Company number one handled it professionally. They did the best they could.

They eventually got the parts and sent it to our supply buyer who then got the parts to us. I felt like that. You know because they handled it the way they did and because they're trying they're trying to make things better. I felt like I would take the video down I said that in the video originally anyway.

I said I was going to take the video down and so I did you know once? they made it right and they handled it right and they handled it professionally I took the video down so again I didn't get any special treatment. Nobody saw my little tiny YouTube channel and said oh, we're gonna treat him special because we don't need this negative PR out there that's not what happened I'm not that big of a deal and I would even challenge If you you know if you are a heating and air business out there like the one that emailed us, if you think that's the way you get things you want and you want to make videos to get what you want, then do that. Feel free. You know I didn't do that.

You know I did not get special treatment and you know if you think that's the way it works then maybe you should. Maybe you should make videos and maybe you'll get what you want. The other thing with all of this is I Remember years ago I'll wrap up with this. another YouTuber had posted a video about a company and it's actually ironically company number three that I was talking about in this video.

Uh, but they did a video on a company and they bashed them that they you know they did not hold back and they just laid it all out there. Why they don't sell this particular brand and so he later had to post a video where he basically said hey, you know I had to take that down because they weren't going to sell parts to me anymore. They had said you know you've gotten on here, you've bashed us and it's our right to not sell to you now And so we're not going to sell parts to you because you're saying bad things about us. Yes, we have the First Amendment But in contrast, it does not necessarily mean that you.

There's no consequences for the things you say, especially on the internet when everyone can see it. So because of that, I've learned that just because every time every little thing happens at Griffin Air I'm not just gonna run on here and just get on here and just bash companies and burn Bridges that's not how you get what you want but I will say the more you guys support me, the more the channel grows again the more honest I can be. the more I can tell the folks hey, this company is falling short in this way or that way and not have to worry about those bridges anymore anyway I hope that helps I again I didn't get any special treatment. Anybody that thought that uh I was actually surprised that anyone even noticed that I took the video down.

Uh, you know my team was telling me hey, we got this email and I was like really, you know I'm just really surprised to hear that. So um, we're gonna probably respond to that email with you know, just send them this video instead of going doing this back and forth and trying to explain ourselves. Um, I'm not going to do that. So anyway, again guys, I do appreciate your supporting us I Feel like we are doing some good things here.

We've helped some folks. We've helped folks avoid some of the issues that some homeowners deal with when they're buying heating and air systems. and the more you support us, the more we can do that. Uh, there's so much stuff out there you might say.

Well, Josh eventually you're going to run out that there's so there's only a there's a finite amount of content that you can make about all the things in the heating and air industry that are wrong or people taking advantage of other people. And I can tell you that we haven't even, you know, gotten to the tip of the iceberg yet. There's so much that we are going to be covering over the next several years. I've already got things planned out, things for you guys and things that I think are going to help you when it comes to buying a heating and air systems.

That said, thank you for your support, Do me a favor. hit that like button. Also, hit that subscribe button if you're not already subscribed. We'll see you next time.