It said in addition to the 30 percent of Americans that schedule preventative maintenance, it also said 60 percent would follow a technician they trusted to a new firm. The study reveals: so if a technician's working for company A and you really like them, and you trust them if they go to Company B They have no problem switching companies. it's not the company, it's the technician that they have grown to like which. I Also find very interesting, especially as a business owner.
I've got some really good technicians that work for us, and so that would obviously not be ideal if we lost customers if one of our technicians were to leave. But it also speaks to how consumers really appreciate a good technician today. I Think that good technicians are hard to find. Let's put it that way.
Would you leave your current hvac company if your favorite technician left? #hvac #technician
ByHVAC Chat
Sep 19, 2023
100%. It's about that relationship, communication, and the trust which was hard to find and I'm sticking with him.
This concept is as old as business itself. People in almost every one on one service type business like their particular representative more than the company. Another example is a barber or a massage therapist. Are you in Ottawa ?
Same reason I would leave a insurance company to follow my agent, or to follow a trustworthy mechanic, doctor, so on and so forth. You find the good ones and that's who I stick with. Not everyone in a given profession are there because they care. Unfortunately for many it is only a job and a paycheck.