I can't stress enough how important the big picture diagnosis is!!
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12523 LIMONITE AVE.
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SLOPPY FLOPPY HAT AFFILIATE LINK - https://amzn.to/3s3i7vu
HVACR VIDEOS NEW MERCH WEBSITE - https://www.hvacrvideos.com
Please consider supporting my channel by
Becoming a Patreon member - Patreon https://www.patreon.com/Hvacrvideos
Becoming a YouTube channel member https://www.youtube.com/channel/UC5Pnrxqqg4BLTsfsUzWw5Pw/join
By purchasing tools via my affiliate links below at TRUTECHTOOLS.COM and use the offer code BIGPICTURE to save 8% on your total purchase (exclusions apply)
Visiting my website and purchasing merch https://www.hvacrvideos.com
HVAC OVERTIME CHANNEL LINK - https://www.youtube.com/c/HVACOvertime
Social Media
Facebook https://www.facebook.com/HVACR-Videos...
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For any inquiries please contact me at chris @hvacrvideos.com
Mailing Address
HVACR VIDEOS
12523 LIMONITE AVE.
440 - 184
MIRA LOMA, CA. 91752
All right! I Finally got a merch restock. I Know a bunch of people have been asking let me know, telling me to tell them when I get them back in stock. So here you go. Here's the deal though: Um, large extra large hats? Plenty in stock.
This is the regular style, the Flex fit. We also have the Dad hat which is a very slouchy fit, relaxed with a cloth little clasp on the back. black underbill. All the hats actually have a black underbill.
I'm partial to the Flex Fit style now. We also have a flat bill hat right here. The flat bill is flex fit but it's also snap back. Okay, so FYI if you like that kind of stuff.
I Got them in stock right there, so those are all available on my website Hvacrvideos.com As far as the t-shirts I am wearing the Flag t-shirt okay, we've got the flag on the sleeve. it says Hvacr videos on the back, the big snowflake on the front. All right. We've got a restock of the large extra large and the I'm sorry the large and the extra large.
Now we have other ones already in stock. If we're missing your sizes on like bigger shirts or smaller ones, just stay tuned. Okay, I'm very cautious about doing a restock on the shirts because they don't sell very much. We also have sweaters the zip up hoodies that are available for this fall, but most importantly everybody's been asking about.
We got the uh, cuffed beanies back in stock. We also have non-cuffed that doesn't have this piece right here. Okay, but the cuffed beanies are the number one popular seller. Those again are available on the website too.
We have stickers. Uh, women's t-shirts. We have women's t-shirts in this flag style shirt. Just look through the website, it's all available again.
Hvacrvideos.com Thanks so much! This video is brought to you by Sporland. Quality, integrity and tradition. Okay So evaporator right here. it's dripping out of here.
We come back here and we can see standing water in the drain pan. but the problem is this drain goes over here and then it's interconnected to their beer walking and their walk-in freezer. But we're going to go into those right now and check to see if those are plugged up too since it's connected to three or two other walk-ins. What I did was came into the beer walk-in made sure the drain wasn't backed up in here, and then also went into the freezer.
It's not backed up in there, so the Restriction is before it connects to these guys and these guys are still draining properly, so that's kind of a good sign. Okay, now that we know that those aren't plugged up, we're going to attempt to pull this Union right here. We'll drain out the water into that pan and then we'll try to see if there's just a clog in the pan right here Or what it is, you can try to stick my fingers I Don't feel anything. The coil feels really crusty so let's try to drain this thing first.
This is probably going to make a mess. probably just let it drain like that for a minute. It's only a that hand right there so it shouldn't be too bad. It's going right into that pan. so I'm gonna let it drain out and then we'll get in there. and I have some methods of blowing this out. So while I'm waiting for that to drain out I Want to talk about something? So if you look at the bottom of this coil, you see this this like these little bumps, these ridges that is the pan corroding away. Trust me, do not try to wipe that stuff off.
You rub hard enough and you'll rub right through the drain pan. This drain pan needs to be replaced. When you start to see these little dimples, it's the aluminum just corroding. So we'll definitely talk to him about that.
But this is really old equipment too, so they'll probably just replace the equipment. But anyways, we're going to keep on going with this. This guy's got a lot of water in it. I've got this little fitting right here and we're just going to give it a couple little light blasts, hopefully without blasting our face with water.
And you got to watch out too, because on these things, this damn little thing will get stuck most of the time. I Rip those out. Um, but you just blast through like that. And we got to make sure it's not backing up into the other walk-ins though.
All right. I Shut off the coil. Uh, we've got the drain cleared. the other ones aren't backing up.
It's all good. Now we're going to get some. Viper Condenser coil The aerosol cleaner on the back of this guy I Did a quick pre-rinse and got majority of the bulk big stuff off. Now we're gonna get some cleaner on it.
This stuff blows my mind because when you spray it on, it pulls dirt out of the coil. It just baffles me how it does that. So I'll give it a, let it sit for a minute, then we'll give it a rinse and again. I'd already kind of pre-cleaned it, but this will just get a little bit more of it off.
All right. So this coil is all rotted out, but I got it cleaned a lot better than it was all the way through, but there's like holes in the coil. It's deteriorating like it's pretty bad. You got to be careful too about using like really harsh chemicals on it because it'll disintegrate it even faster.
Um, we know this thing needs a drain pan. We know that the coil is rotted out, but we're not going to stop there. We're going to keep going. Jump onto the roof, check the equipment out, make sure everything's good up there.
The equipment is beat down. it's R22 The condenser is a little bit dirty. Someone busted a fluorescent light bulb up here, but the condenser is a little bit dirty. It's not bad, but I Got the hose right down that ladder.
so I'm going to drag it up here. Just rinse off these condensers really quick and then, uh, go from there. I Don't think we're gonna have any other problems. They weren't complaining of temperature issues, just a water leak and we're running a Clear Sight Glass got a Sporland C All right there. I Don't see a need any further than that I Don't see a need to put service gauges on this, but this whole unit is just trash. Um yeah, caps missing off of the suction service valve just beat down. So it is time to replace this equipment. So I'm going to get all the information so we can do that and give the customer the right information.
This customer orders their own equipment. so I just got to get box dimensions, voltages, existing information off of the existing equipment and then we'll be able to size or the customer will be able to size. um, the proper equipment for this box. Kind of nice.
I Actually have hot water, so don't think we're going to need any coil cleaner on this. It's just a little dirty really. We clean this equipment probably about a month month and a half ago when we did a big roof sweep here and cleaned all the condensers for the air conditioners too. So yeah, it's looking pretty good.
just a little bit more you see I mean it's dirty I Did a quick rinse on all these condensers and noticed that I washed everything away from the condensing units themselves. Okay, washed all the dirt and debris down. Now you got to be careful because the more you wash this stuff, the more you run. you wash off the pebble or the asphalt.
Pebble whatever White pebble stuff is and then you expose see how it's starting to expose the the actual roof material. So you know these customers. They should be maintaining their roof too. and they're not.
So what happens is you know that develops leaks that becomes a spot where water can penetrate. it gets into the seams. Who knows, you know? I'm not a roofer, but you just want to be careful. You know you don't want to be washing this stuff every single day, but my equipment needs to be operating right in a perfect world.
This equipment was elevated two three feet off the ground to the point that you know a little bit of dirt on the ground probably wouldn't be as much of a problem, but you know it is what it is. So we've got this back and running. We're going to go downstairs, put everything together I do kind of want to talk about something real quick and I'll talk about it in the closing words too. You know every customer that I work for is different I have two customers that are very proactive about replacing equipment and then I have two customers that take forever.
Like one of my customers just spent eight thousand dollars on a reach-in cooler that I told them to replace that it wasn't worth the eight thousand dollars and that eight thousand dollars they had me put into it still isn't working the way that I'd like to see it work. It works, but not as good as it should be I told them they should have replaced it so you know every customer is different. So just because I'm saying this customer, it's time to replace this equipment I'm doing what the customer wants I just know what they want I I'm not 100 sure they're gonna say replace it but I'm gonna get all the information and tell them hey, it's really bad shape R22 You know it's probably a good idea that we consider replacement and there I know them, they're gonna be like yeah, let's do it and they'll order new equipment but again, they order their own equipment so they save money like that and then I just charge them to install it. You know a lot of people get all freaked out about that. How come I do that? That's stupid. It's business. You know you choose some customers. There's give and take with every customer.
This one right here keeps me busy through the winter. I Get constant call after constant call with this customer versus other customers. They don't call me very much so you know it's a give and take. and you know every business operates differently so to each their own.
But I'm gonna get all the information. So like I said box dimensions, model and serial number of the condenser, model and serial number of the evaporator. Uh I take into account the climate where the walking's located. you know all that stuff and then we'll size new equipment for them, but that's pretty much it on this one.
We're gonna wrap it up and uh, hey, it was just a water leak. How hard could it have been right? This started as a water leak. This was a drain pan that was leaking water. That was the customer's complaint.
but of course I Don't just stop at a water leak. First off, paying attention to the way the system operates. We've got two other evaporator coils. They share a common drain line.
It's not the greatest idea because the common drain line for all three evaporator coils is three quarters of an inch. Realistically, it should be three quarters coming out of every coil and at least an inch going to the drain if we lived in a higher humidity area. Probably bigger than that depending on the amount of moisture and stuff that's in the air, right? This customer leaves the door open all the time. so that's why the evaporator coil was so dirty and that leads to condensation.
You know, washing off that lint and that dirt and just plugging up the drain line. So before I blew it out, I went and made sure that the other drain pans were not plugged up. they weren't. That made me determine that the plug was right.
You know, at that point before the other two drain lines entered, that drain line went ahead and blew out the drain line. Then I went and poured water in both of the coils and made sure they were independently draining. So that way we didn't just blow the Restriction up into one of the other coils. Big picture when it comes to drain lines, right? Uh, you know I have methods when they're all connected.
They could be a challenge to to blow them out with one person because sometimes if it's a really bad plug, it's blowing up into the other coil. What you can actually do I've figured out ways to do it with one person. If you go to Home Depot Lowe's whatever, Buy some three-quarter copper unions and some some copper stock you can. You can basically make Union adapters with a hose bib on one side that you can connect to a union and then put a union with a stop on the other side and then go from each coil blocking off each coil when you need to, if that makes sense, and then you can go blow them out. This situation didn't require that much work, just blew it out. But then I went through and made sure that the other coils weren't blocked now, but didn't just stop there. went up, cleaned the evaporator coil because it was very dirty on this unit, then went onto the roof, gave a visual on everything. Didn't see a need to put service gauges on it because they weren't complaining about temperatures.
There was no abnormal icing. nothing like that. But again, it's all about the big picture, right? So they called me for a water leak I solved the water leak. but I went further.
Okay, big picture stuff. now something I didn't show in the video. The one of the main reasons why there was so much lint and why they keep leaving the door open is because their door is actually broken. it doesn't shut anymore.
So I got information. the door is trashed I got information to size a new replacement door for the customer. so we'll do that. but then on top of that I'm talking to them about replacing their equipment because the equipment's in really bad shape.
This is a very proactive customer. It's R22 we want to get away from that before it becomes a big problem. a compressor replacement? something like that. So I'm gonna give them all the information now.
I don't know for sure if they're going to change the equipment, but I know what they usually do. So I collected all the information while I was on site while I was still billing them, measured everything right and and then that way I can give them all the information my time's already accounted for and I'm done with this until they make a decision on whether or not they want to change the equipment. Now they don't have to change the equipment I'm not forcing them to, but again I know this customer. but I just give them the facts and the details.
Okay, it's really old, the evaporator's rotting away, the door's not shutting. you know, just give them all this information and let the customer make sense of it and do what they will. again. Like I said in the video I have some customers that don't change equipment, they spend Stupid Money repairing stuff when I'm like guys, please just change it but they don't Okay, they prefer to repair things so it changes with every customer.
The way that I approach calls changes with every customer. I happen to know how my customers operate so I just follow what they do right? So I'm not forcing anything on them and in this situation, this customer buys their own equipment. I Know some people think that's crazy, but sometimes you got to do what you got to do right. This customer gives me a lot of work, keeps me busy, and I make plenty of money off of my labor rate. Um, you know we price things accordingly, so we do fine with this customer. We've worked for this customer for over 20 years, right? so we're going to keep them happy. I Really appreciate you making it to the end of the video. if you guys saw the merch plug at the beginning.
Again, we have plenty of merchandise available. The large shirts, the extra large shirts, plenty of the large extra large hats, the beanies, zip up hoodies, all that good stuff. Again, at my website: Hvacrvideos.com By going to my website and purchasing merch, that's a great way to help support the channel. The easiest way to support this channel though, is literally just watch the videos from beginning to end.
That is the easiest way. Okay, um, website Obviously Hvacrvideos.com There's a couple other ways to support the channel if you're interested in doing so. If you want to purchase any tools, you can go to Truetechtools.com They're an online uh tool website right that specializes in home performance and refrigeration and air conditioning tools. Uh, I stand behind them.
They're a great company. They do have great product and great customer service. They also have an affiliate program set up with me so if you use my offer code big Picture, you can get an eight percent discount on majority of the items on their website. There's a few things that doesn't apply to, but when you use my offer code Big Picture I get a small commission from that so that's a great way to help support the channel.
You can also support the channel from PayPal Patreon or YouTube channel memberships. There's links in the show notes for each one of those. I Really do appreciate you making it to the end of the video. Thank you so very much and we will catch you on the next one.
Why isn't my entire body itches all the time? Freaking driving me nuts man. I think I got hurt fees or something? All right. How now Brown Cow? How now Brown Cow la la la la la la la la la la la la la la la la la la la. All right I am professional Let's do an audio sync.
Iโm going to go to bed now and then Iโll text when you waaaawfffddddddddsssssssaazzzzzzzzzz
Hey Chris the theme of this video got me thinking. Can you tell us viewers about any customers that you've had to fire in the past? Any particular stories come to mind?
That outro though ๐คฃ
Do you have anything bigger than L/XL flex fit hats? I have a huge head Are you in Kanata ?
Where did you get that tip for the drain blow gun?
I need some of that cleaner for our coils on our HVAC system in the house.
Herpes lol
I seen a cool idea and I wondered if it's something you might do for your merch I see hats that have built-in flashlights on the brim of the hat and it allows you to see in places without holding a flashlight as well I thought it would be cool if your hats had that as well but might be a little bit more complicated than what I think Just an idea.
Why I always over size my drain
If you have itches you don't know what they are about – check blood sugar and for gluten intolerance. I got rid of the itches when I stopped eating gluten.
Awesome video
Herpes Service area Barrhaven??
You made me laugh at the end Are you in Nepean ?
Youโre a beast Chris.
Any chance you can send merch international?
Enjoy your vid! Keep it up mate
Have you seen a doctor about your itch?
Nobody is buying your merch sir so don't make it like they are being sought after ๐
When billing it depends on which account they are billing. Often they push it over to the owner of the building. If leasing the building it is a grey area.
Rule number one: keep the customer happy Service area Ottawa??
I can understand the logic in spending 8k to repair a unit Vs replacing it as I've done the same thing.
I've worked for years in a multiple site operation, and we have two types of work orders we can raise. One is a revenue order, and the other a CapEx (Capital Expenditure) order. A revenue order is for repairs and is simple, and only requires one person's approval.
A capex order requires two separate quotes be raised, then multiple levels of approval all the way up to director, which can take months.
Sometimes, it's quicker and easier to throw money into repairing what you have Vs going through the pain of getting the approval to replace (not to mention being without the equipment all that time).
Love how hard you work and picture things brother!! Just got a new HVACR tech at my on-site maintenance job and he knows about you & your videos chris ๐ Last tech didnโt and he ainโt last much around my installed big picture mindset hahaha he was a cool dude just lazy. Keep it up we need you!
It always makes me laugh a little when people say it's stupid to do a job you chose to do. How is it stupid to make a paycheck? What's stupid is letting a competitor get a job you're able to do.
That was an awesome little end clip๐. Big picture is doing what the customer wants, truth is it derisks alot of jobs being labor only, especially if you're the one doing the work.
Thanks a lot for the content Chris. Love your channel. I do have a quick ask. How you base your charge rates? I donโt want to screw myself but also want to be comparable in the market. I carry General liability and am getting licensing as well, and we all know Freon ainโt free! Any advise is very appreciated
Do you do door replacements yourself? Or subcontractor it out? Unless its hinges, sweeps, closers, strike&latch,safety handles, we usually pass it on to another contractor in our area that does boxes
Itching skin is often a sign of dehydration. Sometimes I apply a treatment to stop the itching. One I use here in England, Europe is called 'E45 cream' which is a soft white paraffin cream. One trick I use is to apply it to wet skin so that I need a lot less which means it dries very quickly and doesn't leave my skin slippery which is great when working with one's hands. Another skin 'cream' (although it's more like a kind of gel) is called 'Neutrogena' and was developed here in Europe to protect the skin of Norwegian fishermen.
Other reasons can be changes in formulation of soaps/shower gels. Similarly, it can be a reaction to clothes washing detergent if you itch with fresh clean clothing on – if this is the case try using less detergent or make sure the machine is rinsing properly. After that, it could be a reaction to a deodorant or body spray. I personally have to be very careful because I am allergic to deodorants and body sprays. If I try to wear one I get a painful reaction very quickly (less than an hour) even with the smallest amount and my skin bubbles up with a red rash that looks a bit like a pizza within a few hours which takes a some care to sort out again.
Unfortunately, it's also very easy to come into contact with substances that are harmful. Is it possible you got, for example, some coil cleaning agent on your clothing without realising it which went through to your skin? Refrigerants themselves can be problematic and recovered refrigerant will likely contain some compressor oil which could be carcinogenic or otherwise toxic.
I'm just trying to suggest things that may help or maybe overlooked for whatever reason, not 'preach to the choir'. Good health to you, Chris. Are you in Ottawa ?
Do your customers have maintenance staff at all? I mean, I'm glad you're making money off of this, but why do restaurants not have a staff member doing this? Are you in Barrhaven ?
What brand are the flex fit hats, im picky about my hats so its hard for me to buy them online
You had to throw in that itching at the end huh XD
I hope the video is reversed, because a flag is supposed to have the stars on the upper left, not the upper right. You should probably discuss that with your vendor. (The union is always supposed to be to the flag's upper right, the observer's upper left) Service area Nepean??
Wow
Big or small….every job deserves a good effort put into it. It shiws the customer you care, it increases your potential revenue. It allows you to make sure something else isn't about to fail and you will be back. Its being a professional….no matter what the call is.
๐๐๐๐๐๐๐๐๐๐๐the ending was gold
Where the hell did the broken florescent lamp come from???
Chris, the pebbles on the roof are typically referred to as "mineral". It's not sand, but it is often made from limestone which is fairly good at reflecting some of the sunlight, to extend the life of a roof.
Why take into account where the walk in is located?
No nitrogen for clearing the drain?
Common Sense is Not Very Common. You were either Blessed and Received it at Birth or you Werenโt. They Donโt Teach at School. Customers are Unpredictable. ๐ค
the itchiness might be from crawling around in your attic insulation, the fibers are super sharp and will dig into your skin and start itching
Can you upload a video showing your preventive maintenance process? I am very curious as to what your method of doing that is.
Who else watched until the audio sync?
On a coil like that, the heat transfer has got to be really bad — Can have negative effect on the rest of the system.??
I still gotta bunch of Blachard-Nest R-22 systems. They all trashed but still work fine. Hopefully they swap them out soon. Service area Orleans??
๐บ๐ธ๐ช๐โ๏ธ thanks