I Wanted to start out tonight's show with an interesting story a heartbreaking story out of Las Vegas And this story is from earlier this year and says an 82-year-old Henderson woman died waiting for an air conditioning repair. Survivors of an 82-year-old woman who died while waiting for her air conditioner to be fixed have filed a wrongful death lawsuit against the company that sold her a home warranty policy. so this is another one of those home warranty mishaps. If you've seen any of my videos before, you know I'm not the biggest fan of them, at least from the contractor standpoint.

and it looks like the family of this poor lady is blaming the Home Warranty company. it says Virginia deapo hopefully I'm not saying her name too I'm sure it's probably not pronounced right, but was found dead on August 22nd in her Henderson home near Valy Verde Drive and Pao Verde Parkway. When the corner arrived, it was 120 inside the the home according to a lawsuit filed Thursday in Clark County District Court and so I guess this was last August So not this past month because this article's from earlier this year. The lawsuit names Fidelity National Home Warranty company and honestly, I have not heard of that company.

But that's not unheard of. There's a lot of different home warranty companies that use different names, so maybe this is one of The Usual Suspects under a different name. or maybe this is just someone I've never heard of. Not sure.

Damages for causes including negligence, breach of contract, and wrongful death Surviving nephews Gregory Kelly Troy Gregory are plaintiffs in the lawsuit along with the state co-al administrator Janice Gonzalez Her death certificates States Her cause of death as quote: environmental heat stress unquote caused by quote prolonged exposure to elevated ambient temperatures Unquote. The death certificate also indicates she had lung cancer. So heartbreaking. Sounds like her air conditioner was not working.

What a lot of folks don't realize. And I'm not going to go this whole show. We we could do a whole show just on home warranty companies. In fact, I've done whole videos on home warranty companies I will say that when there's a Home Warranty company involved.

So if you have paid for a home warranty for your home and you are expecting it to be paid for by them, unfortunately and I'm not saying that's what happened here, but I'm guessing that it could be and that is the Home Warranty Company is in control at that point and so they can tell the contractor how long it's going to take to approve it. They can take a long time to approve it. They can say oh, we're going to push I Remember one of the things that when we used to do them years ago they would always say oh, we're going to send this up to our R&D Department to look it over before we make an approval or tell you where we're going to go from here. And so the point is, this poor lady was is waiting for whatever reason for her air conditioner to be fixed.

One of the things now we're not in Vegas so the the temperatures are very extreme in comparison from where I live to Las Vegas. But one of the things that we do in our area is if someone is elderly, if someone has an infant in the home, if someone is, honestly if they're on our VIP Club at Griffin air we will give them a portable air conditioner to get them through even if it's just one in their bedroom so they could sleep at night I wonder from what I'm reading so far If that alone, if the Home Warranty company or the contractor had provided that maybe this poor lady, her life would have been saved. The lawsuit describes an ordeal that began on August 11th when Deo's air conditioner stopped working. She notified the Home Warranty company.

Nevada Law includes an air conditioning failure as a problem requiring an emergency fix, but the lawsuit alleges a respon resp that took much longer than required and a completion date that was 14 days after Virginia Deio was found dead repeated Communications with Fidelity show that even the First Communication stating it would take longer than 3 days to make repairs came after 5 days had already passed. In all, the lawsuit alleges Fidelity sent five statements saying the repairs would take longer than 3-day requirement, starting on August 16th and ending on September 1st the company's reason technician researching price to begin with and parts on order starting on September 1st the lawsuit States I will say and I'm not in the game of Defending home warranty companies but if in their defense, if a part had to be ordered, that would not be their fault. but that's when you have other Solutions like I was talking about. with the Portables Deo's home warranty policy cost her $635 per year it covered heating, air conditioning, evaporative coolers, and duct work the lawsuit said the lawsuit seeks General and special damages, punitive damages, nominal and liquidated damages Very heartbreaking story again I Don't know that we know the whole story.

We don't know all sides of it, but in reality we've got someone here that waited longer than they should have for some sort of relief and unfortunately paid dearly for that so very heartbreaking story I Just thought it was a very interesting HVAC story.